Customer Success Manager – Healthcare

🕒 August 21

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GeBBS Healthcare Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2005

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

GeBBS Healthcare Solutions is a technology-enabled healthcare services company that provides end-to-end Revenue Cycle Management (RCM) and health information management (HIM) services to providers and payers. GeBBS combines proprietary software platforms (e. g. , iCareONE, iCodeONE, iCode Risk Adjustment) with automation, Agentic AI / AI-NLP, robotic process automation, data analytics, coding and compliance services to improve patient access, coding, billing, denials management, accounts receivable, and payer risk adjustment. The company positions itself as a B2B partner and outsourcing provider to hospitals, health systems, DME/HME providers, and payers, emphasizing scalable execution, compliance governance, and improved financial outcomes for healthcare organizations.

📋 Description

• Serve as the primary point of contact for assigned healthcare clients • Build and maintain strong client relationships that drive retention and satisfaction • Lead regular business reviews covering KPIs, operational performance, and strategic initiatives • Partner with Operations, Sales, and Leadership to ensure exceptional service delivery • Analyze performance metrics and recommend process improvements • Identify opportunities to expand services within existing client accounts • Support renewal conversations and contribute to business growth initiatives

🎯 Requirements

• 3–5+ years of healthcare Revenue Cycle Management (RCM) or healthcare services experience • Strong knowledge of billing, coding, claims management, accounts receivable, and the U.S. healthcare revenue cycle • Experience managing complex healthcare client relationships • Proven success supporting account growth, renewals, or business development • Strong analytical, presentation, negotiation, and communication skills • Experience collaborating with cross-functional teams, including Operations, Sales, and Executive Leadership • Experience in an RCM outsourcing, healthcare BPO, or consulting environment • Experience working with offshore delivery teams • Bachelor's degree in Healthcare Administration, Business, or a related field (preferred) • CRCR certification and EMR platform knowledge are a plus

🏖️ Benefits

• Collaborative and growth-oriented culture • Opportunities to develop skills and advance careers • Opportunity to make a meaningful impact in transforming healthcare