IT CRM Manager

🕒 August 21

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RenewAire, LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded More than 30 years ago

💼 Consulting

🏭 Manufacturing

🏥 Healthcare

Consulting • Manufacturing • Healthcare

RenewAire, LLC is a company specializing in indoor air quality and energy recovery ventilation systems. They offer a wide range of energy recovery ventilators (ERVs) for different building types, including residential, commercial, and institutional facilities. Their products are designed to optimize energy efficiency and improve indoor air quality by recycling otherwise wasted energy to temper incoming outdoor air. RenewAire focuses on delivering high-efficiency and reliable ventilation solutions, suitable for various climates and regions. Their offerings include different series of ERVs, such as single/multi-family, commercial, and applied DOAS units, each with specific configurations and capabilities to meet diverse usage requirements.

📋 Description

• Act as the primary contact between IT and business stakeholders for CRM initiatives • Understand business goals, processes, and challenges and translate them into CRM capabilities and technology requirements • Build relationships with business leaders and align IT strategy with business priorities • Advocate for business needs within IT and promote IT capabilities to the business • Collaborate with business and technical teams to define the CRM roadmap • Identify opportunities to use Dynamics 365, Salesforce, and related CRM tools to improve customer engagement, sales efficiency, marketing automation, and service performance • Drive adoption of CRM best practices and consistent usage • Lead requirements elicitation, documentation, and validation for CRM enhancements and features • Partner with IT delivery teams, developers, and vendors to deliver solutions • Oversee CRM initiative lifecycles, including planning, testing, rollout, and change management • Develop and execute CRM change management strategies • Coordinate training plans, user documentation, and communications • Serve as an escalation point for CRM issues and improvement opportunities • Monitor CRM performance and user experience and recommend enhancements • Optimize workflows and ensure data governance, IT security, and compliance • Track KPIs and report on CRM utilization, business impact, and project progress • Travel up to 25% annually as needed, potentially more during project startup

🎯 Requirements

• Bachelor’s degree in Information Technology, Business Administration, or a related field • 5+ years of experience in IT/business liaison, business analysis, CRM administration, or similar roles • Demonstrated experience with CRM platforms such as Microsoft Dynamics 365, Salesforce, or HubSpot • Strong understanding of CRM processes, including sales, marketing, customer service, and field service • Excellent communication, negotiation, and stakeholder management skills • Ability to translate business requirements into technical specifications • Experience with project management, Agile methodologies, and cross-functional collaboration • Analytical and strategic thinking with a customer-centric mindset • Ability to understand issues, problems, and opportunities and make timely, sound decisions • Ability to communicate with employees and customers and perform administrative tasks • Advanced customer service skills and ability to develop professional relationships • Attention to detail and ability to maintain high effort and focus on busy days • Ability to make sound decisions and remain calm under pressure • Commitment to continually identify knowledge gaps and self-educate • Must be able to frequently lift and/or move up to 25 pounds

🏖️ Benefits

• Competitive compensation package • Attractive benefits • Extensive opportunities for professional development and continuing education • Diverse, collaborative work environment • High level of autonomy • Challenging and innovative projects • Opportunity to contribute to the digital transformation of a leading multinational company