Service Director

🕒 September 28

🇺🇸 United States – Remote

💵 $108k - $162k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Oversee service operations within the Pacific Northwest geographic area • Ensure delivery of high-quality service and support for biomedical equipment at partnering customer sites • Manage a team of Biomedical Technicians located at strategic customer sites • Coordinate service activities and maintain strong customer relationships • Act as the single point of contact for timely and satisfactory resolution of customer concerns • Maintain knowledge of assigned regions, coverage areas, product lines, and configuration installations • Establish and maintain ongoing technical and business support for assigned customers • Hire and develop talent, including staffing and performance development • Execute policies and strategies using technical knowledge and analytical thinking • Propose solutions for complicated manufacturing processes with technical variety and interdependent production cycles • Serve as a resource for less experienced colleagues • Lead small, low-risk projects and build team consensus

🎯 Requirements

• Bachelor's degree and a minimum 4 years of experience in the medical services industry; OR military education program (equivalent) and a minimum 4 years of experience in the medical services industry; OR an Associate’s degree and a minimum 6 years of experience in the medical services industry; OR a High School Diploma/GED and a minimum 10 years of experience in the medical services industry • Leadership experience that includes leading technical teams • Ability to travel up to 50% • Ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection • Legal authorization to work in the U.S. is required • Previous experience servicing biomedical equipment or leading biomedical teams • Strong oral and written communication skills • Demonstrated ability to analyze and resolve problems • Ability to document, plan, market, and execute programs • Established project management skills • Experience interfacing with external and internal customers • Experience with P&L statement

🏖️ Benefits

• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI) • Medical, dental, and vision coverage • Paid time off • 401(k) plan with employee and company contribution opportunities • Life, disability, and accident insurance • Tuition reimbursement • Professional development • Relocation assistance