Case Management Virtual Assistant

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October 13

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Genius Agency

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B2B • eCommerce

Genius Agency is a Houston-based digital marketing agency offering full-service online growth solutions including SEO, social media marketing, website and eCommerce development, mobile app development, UI/UX design, and branding. Founded in 2017, the agency focuses on data-driven strategies to increase organic traffic, lead generation, and conversions for startups, SMEs, and enterprises, with expertise in WordPress, Shopify, custom development, and cross-platform mobile apps. Genius Agency positions itself as a results-oriented partner providing end-to-end digital marketing, design, and development services.

1 - 10 employees

Founded 2017

🤝 B2B

🛍️ eCommerce

📋 Description

• Manage Veteran case files, ensuring accuracy, timeliness, and confidentiality. • Coordinate appointments, follow-ups, and documentation with Veterans and support partners. • Prepare reports, maintain databases, and track progress on ongoing cases. • Communicate with clients and stakeholders via email, phone, and video — always with empathy and clarity. • Support process improvement by identifying gaps and proposing efficiency solutions.

🎯 Requirements

• Minimum **2 years of experience** working as a **Virtual Assistant, Case Manager, or Administrative Support Specialist** for a **U.S.-based company**. • Prior experience supporting **Veteran-focused services** (e.g., healthcare, benefits, or advocacy) preferred. • Excellent written and verbal communication skills in **English**. • Proficiency in CRM tools, Google Workspace, Microsoft Office, and project/task management apps. • Strong attention to detail, organizational skills, and discretion with sensitive data. • Ability to work U.S. time zones and maintain consistent communication.