Manager, Customer Excellence

🕒 3 days ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GeologicAI

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🤖 Artificial Intelligence

☁️ SaaS

🔧 Hardware

💰 $44M Later Stage VC (Series B) on 2025-08

Artificial Intelligence • SaaS • Hardware

GeologicAI is a company that builds tools, technologies, and solutions for decision engineering in the mining and critical minerals sector. It offers multi-sensor core scanning (RGB, XRF, hyperspectral, LiDAR, LIBS), digital core logging, resource modeling, and a cloud-based Automated Modeling Platform (AMP) that integrates AI agents with geology and mine-planning workflows. GeologicAI combines high-fidelity sensor hardware, AI-driven analytics, and domain expertise to accelerate and improve the accuracy and consistency of resource characterization, logging, and mine planning for mining operators.

📋 Description

• Lead the Customer Excellence team, setting clear accountabilities, performance expectations and development plans. • Translate Customer Success strategy into team priorities, capability development and staffing recommendations. • Allocate specialist capacity across regions based on customer needs, business priorities and technical risk. • Build a collaborative team culture through coaching, constructive feedback and accountability. • Apply mining lifecycle knowledge to connect geological data and technology with customer decisions and measurable value. • Guide the team on customer workflows across exploration, drilling, resource evaluation, mine operations and processing. • Identify opportunities to improve adoption, decision confidence and workflow effectiveness. • Establish standards for specialist services, technical reviews and customer support. • Oversee request intake, prioritization and delivery tracking. • Monitor service quality, adoption and customer outcomes. • Partner with Regional Customer Success and functional leaders to resolve delivery dependencies. • Build trusted relationships with customer technical teams, site leadership and decision-makers. • Communicate technical findings, limitations and trade-offs to technical and business audiences. • Develop repeatable playbooks, technical guidance and learning resources. • Equip regional teams and customers to apply products and workflows confidently. • Travel up to approximately 25%, including domestic and international customer visits, site engagements, team workshops and industry events.

🎯 Requirements

• Degree in geoscience, engineering, science, business or a related discipline. • 15+ years of relevant experience, including substantial experience in mining, mineral exploration or mining technical services. • 5+ years of people leadership, with a track record of coaching technical specialists, building trust and establishing accountability. • Strong understanding of how geological data supports mining decisions, with sound judgment in evaluating technical evidence, value and risk. • Clear written, verbal and executive communication, including translating technical information into business implications. • Experience coordinating technical programs, studies or service delivery across teams and external partners. • Experience developing service standards, quality controls and practical operating procedures. • Commercial awareness, including customer procurement, scope management, cost-benefit assessment and value realization. • Ability to align multidisciplinary teams and lead change across organizational boundaries. • Experience leading a customer-facing technical team. • Direct exposure to core scanning, geological databases or geological modelling and mine-planning software. • Background with a mining software provider, mining technology company or mining/engineering consultancy.

🏖️ Benefits

• A casual and fun work environment • Flexible schedule and opportunities for remote work • Extended health and dental benefits • Robots with lasers!

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