National Client Performance Manager

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Gerber Collision & Glass

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1940

🚘 Automotive

🏭 Manufacturing

🚗 Transport

Automotive • Manufacturing • Transport

Gerber Collision & Glass is a leading auto collision repair and auto glass service provider in North America, offering services such as auto body repair, windshield replacement, and paintless dent repair. With over 80 years of experience, the company is well-known for quality workmanship backed by a National Lifetime Guarantee and outstanding customer service. Gerber Collision & Glass serves numerous locations across the United States, providing mobile auto glass and collision repair appointments and estimates online. The company is also a Tesla Authorized Body Shop and engages in corporate sustainability efforts.

📋 Description

• Lead efforts to maximize operational performance for an assigned Insurance Partner • Improve operational metrics and client results across division, market, and shop levels • Train, coach, and develop operations teams on Gerber’s core business practices and Insurance Partner DRP requirements • Serve as the main point of contact for the Insurance Partner and manage communication with operations teams • Prepare audit reports using Domo and Client Score Cards to identify issues and communicate findings • Conduct internal audits on insurance KPIs, estimating practices, and WOW operating procedures • Develop and implement performance improvement initiatives for underperforming repair centers • Communicate performance levels and improvement plans to divisional, regional, market, shop, and Insurance Partner stakeholders • Train and coach leaders on WOW repair processes, estimating practices, repair percentage, alternative parts utilization, judgment time, and file documentation • Participate in Regional and Market leadership calls and Client calls • Support training and implementation of processes and procedures related to new acquisitions • Extract and analyze data from internal reporting tools • Monitor and evaluate Insurance Partner scorecard performance • Recommend operating initiatives to improve repair center performance

🎯 Requirements

• Post-secondary education or professional equivalent experience • 3 years of previous experience in a collision repair environment or similar role • 3 years of comprehensive knowledge of Insurance Partner guidelines, procedures, and Scorecard metrics • Valid Driver’s License required • Ability to manage a fast-paced environment and multitask under pressure • Comprehensive knowledge of the estimating process • Ability to build and maintain business relationships • Strong attention to detail and high degree of accuracy • Effective verbal and written communication skills • Well-developed organizational and prioritization skills • Working knowledge of vehicle repair practices • Understanding of key shop metrics, client expectations, and their impact on financial performance • Extensive knowledge of Management Information Systems (MIS) and estimating systems • Ability to develop and maintain effective professional working relationships across all organizational levels • Ability to travel in assigned markets and support other markets as requested

🏖️ Benefits

• Annual Paid Time Off (PTO) plans • 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week • 6 paid holidays annually • Medical, Prescription Drug, Dental & Vision Insurance effective Day 1 • 401(k) Retirement Plan with company match • Employer Paid Short-Term Disability & Life Insurance • Additional Voluntary Life Insurance • Continuing Education Opportunities • Free Prescription or Non-Prescription Safety Glasses annually • Annual Voluntary Uniform Stipend • Voluntary Daily Pay option available • Bonus opportunities tied to individual or business initiatives