Manager, Technical Account Management

September 10

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Nerdio

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Enterprise • SaaS • Cloud Computing

Nerdio is a company that specializes in streamlining operations and cost optimization for enterprise IT environments, focusing particularly on Microsoft Azure, Windows 365, and Microsoft Intune. Their products, Nerdio Manager for Enterprise and Nerdio Manager for MSP, offer robust automation features that reduce management time and operational costs for managed service providers and enterprises alike. Nerdio's solutions are designed to enhance IT efficiency across industries such as financial services, education, government, and healthcare, with a strong emphasis on security, user experience, and reducing Azure costs. Recognized as a leading innovative partner by Microsoft, Nerdio helps organizations deploy and manage virtual desktops and cloud environments efficiently.

51 - 200 employees

🏢 Enterprise

☁️ SaaS

💰 Series B on 2022-12

📋 Description

• Lead and mentor a team of Technical Account Managers, providing guidance, support, and professional development opportunities. • Foster a positive and collaborative team culture that emphasizes customer-centric values and continuous improvement. • Develop tactics, objectives and key results, activities, and milestones to protect and grow MRR, including onboarding, product adoption, and ongoing support. • Drive revenue forecasting and risk documentation for visibility to senior leadership. • Collaborate with cross-functional teams to align customer success strategies with broader company objectives. • Utilize domain expertise to serve as an advisor and resource for Technical Account Managers and customers. • Assist Technical Account Managers as they support customers through software implementation, provide recommendations for optimization, and drive adoption of Nerdio Manager. • Cultivate strong relationships with key customers, acting as a point of escalation to coordinate issue management and problem resolution. • Collaborate with marketing and sales teams to identify and leverage customer success stories and testimonials. • Enable new hires, ensuring they have the necessary skills and knowledge to excel in their roles.

🎯 Requirements

• Minimum of 7 years of experience in a technical management role. • Strong technical knowledge of Microsoft Azure, cloud computing, virtual desktop infrastructure (VDI), and related technologies. • Strong leadership and team management skills. • Excellent technical and presentation skills, with the ability to convey complex technical concepts to non-technical stakeholders. • Deep understanding and experience in driving product adoption. • Strong problem-solving and solution-oriented mindset. • Excellent communication and interpersonal skills. • Bachelor's degree in Computer Science, Engineering, or a related field preferred

🏖️ Benefits

• Competitive Base + Incentive Plan • Stock Options • Health and Welfare Plans* • Life and Disability Plans* • Retirement Plan* • Unlimited Flexible Paid Time Off......including your birthday off! • Collaborative Team Culture • * Benefits for international employees, outside the US, vary by country.