Support Engineer

Job not on LinkedIn

August 27

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Zuma

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Artificial Intelligence • Real Estate

Zuma is a company that specializes in enhancing lead-to-lease conversion rates for multifamily properties using its AI-powered assistant. Zuma's solutions involve a combination of AI-driven technology and human leasing agents to improve response times, lead qualification, and overall conversion rates. Their AI assistant, named Kelsey, offers personalized chats, rapid responses, and integrates seamlessly with existing property management systems like Yardi, Realpage, and Entrata. This enables property management companies to efficiently manage leads and empower their teams to focus more on closing deals and providing excellent service to prospective tenants. Zuma supports properties of all types, from luxury Class A to affordable housing, with customizable workflows and brand voice maintenance for each client's unique needs.

11 - 50 employees

🤖 Artificial Intelligence

🏠 Real Estate

💰 $6.7M Seed Round on 2021-11

📋 Description

• About Zuma • Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market. • Off the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers. • Zuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis. • The Role • As a Support Engineer at Zuma, you’ll be a bridge between our customers, engineering team, and product vision. You’ll ensure new customers onboard smoothly, integrations run reliably, and support operations scale as we grow. This is a hands-on role for someone who loves problem-solving, can dive into APIs and databases, and takes pride in clear documentation and communication. You’ll help property managers succeed with our AI platform while also driving continuous improvements in our internal tools and processes.

🎯 Requirements

• Basic coding ability (Python or JavaScript) for automation and small improvements • Familiarity with databases (MongoDB / Postgres) • Strong understanding of APIs and ability to debug integration issues • Clear written and verbal communication skills (especially in explaining technical issues to non-technical audiences) • Attention to detail with a knack for documenting processes clearly and efficiently • Bonus: Prior experience supporting SaaS or AI-driven platforms

🏖️ Benefits

• Great health insurance, dental, and vision. • Gym and workspace stipends. • Computer and workspace enhancements. • Unlimited PTO. • Company off-sites with the team. • Opportunity to play a critical role in building the foundations of the company and Engineering culture.