Senior Manager, Professional Services, Technical Program Management

8 hours ago

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GitLab

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Artificial Intelligence • Enterprise • SaaS

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 Secondary Market on 2020-11

📋 Description

• Lead the strategy, execution, and continuous improvement of Professional Services technical program management, ensuring consistent, high-quality customer outcomes and strong alignment with GitLab's business objectives. • Directly manage a team of project and program managers, providing clear priorities, coaching, mentorship, and performance management while fostering a culture of excellence, collaboration, and professional growth. • Define, operationalize, and continuously refine project and program management frameworks, methodologies, and best practices that drive predictability, scalability, and effective risk management across all customer engagements. • Oversee a broad portfolio of Professional Services projects, ensuring effective scoping, planning, and governance, optimal resource utilization, and delivery outcomes that support customer success, renewals, and revenue growth. • Partner closely with Professional Services, Sales, Product, Engineering, and other stakeholders to align delivery capabilities with business strategy, identify opportunities for services expansion, and support go-to-market initiatives. • Establish, track, and report on key performance indicators (KPIs) for program delivery, including schedule adherence, delivery quality, customer satisfaction, and team performance, using data to inform decisions and drive operational improvements. • Collaborate with Professional Services operations and technical leaders on capacity planning, staffing, and resource management, ensuring the right skills are deployed to the right projects at the right time. • Serve as a senior escalation point for complex project and program issues, driving clear communication, structured problem solving, and alignment with both customer stakeholders and internal leadership. • Champion innovation in delivery tools, processes, and reporting, staying current with industry trends in program and project management, and introducing improvements that enhance efficiency and customer value at scale.

🎯 Requirements

• Demonstrated progressive experience leading complex program and project delivery for customer-facing engagements, from planning through successful completion, ideally within a technology or software professional services environment. • Proven ability to build, lead, and scale program and project management teams within Professional Services, using budgets, utilization, and delivery performance data to guide decisions and continuous improvement. • Experience leading cross-functional delivery teams (for example, project and program managers, consultants, architects, and delivery partners), with a focus on coaching, mentorship, and developing high-performing teams in a fast-paced, growing company. • Strong background in professional services delivery models and customer-facing programs, with the ability to define, track, and act on outcome-focused measures that drive renewals, expansions, and long-term customer success. • Deep familiarity with program and project management methodologies, tools, and governance frameworks, with hands-on experience implementing and scaling these practices across a diverse project portfolio. • Strategic thinking and business acumen, with the ability to translate company and Professional Services goals into clear delivery strategies, frameworks, and scalable operating models for program and project management. • Excellent communication and interpersonal skills, with the ability to influence and build trusted relationships with senior customer stakeholders, internal executives, and cross-functional partners, and to communicate complex delivery information clearly. • Ability to operate autonomously in a fully remote, distributed, and asynchronous work environment, while remaining highly accountable to outcomes and comfortable leading through ambiguity and change.

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support