Ecommerce Trading and Site Operations Manager

🔥 0 minutes ago

🌐 United Kingdom, India, +1 more countries – Remote

🇬🇧 United Kingdom – Remote 🇮🇳 India – Remote 🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Glassworks London

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

🛒 Retail

📣 Marketing

👗 Fashion

Retail • Marketing • Fashion

Glassworks London is a London-born fashion brand that designs and sells clothing, knitwear, socks and accessories through limited-edition weekly drops. The company focuses on quality, reducing end-of-season waste by producing smaller runs, and sells primarily direct-to-consumer via an online store with international shipping and physical retail locations.

📋 Description

• Manage day-to-day Shopify Plus trading and site execution • Improve homepage, collection, product and promotional visibility • Improve product setup, tagging, categorisation, filtering and merchandising logic • Build collection structures around customer buying moments such as occasion wear, weddings, gifting, workwear, holidays, new season and seasonal edits • Improve product discovery through navigation, filters, search, related products, colour/product grouping and onsite merchandising • Monitor ecommerce funnel performance, including sessions, conversion rate, product views, add-to-cart, checkout, revenue, AOV and returning customers • Use Shopify analytics, GA4, Google Search Console, heatmap/session tools and app reporting where available • Identify drop-off points, broken journeys, 404s, weak pages and CRO opportunities • Improve use of ecommerce apps for recommendations, upsell, cross-sell, returns, loyalty, search/filtering and onsite customer experience • Support better onsite treatment for VIP, repeat, UK, USA and international customers • Improve product descriptions, collection copy, SEO hygiene and supporting pages where commercially relevant • Maintain ecommerce trackers, issue logs, weekly reporting and recommended actions • Work with marketing, brand, product, fulfilment and customer service without constant supervision • Improve product data, collections, navigation, merchandising, onsite trading, reporting, CRO and ecommerce apps • Manage and improve Shopify Plus website performance, conversion and customer journeys

🎯 Requirements

• Strong hands-on Shopify Plus or Shopify experience • Experience improving ecommerce trading, merchandising, product discovery and customer journeys • Strong product data, taxonomy, collection and filtering instincts • Evidence of growing an established ecommerce channel, not just maintaining a website • Commercial judgement across revenue, conversion, AOV and customer experience • Confidence with Shopify analytics, GA4, Google Search Console and CRO tools • Understanding of ecommerce apps, including recommendations, returns, search/filtering, loyalty or upsell • Ability to prioritise changes, tests and approval-sensitive areas • Strong written communication, organisation and follow-through in a remote environment • Good visual judgement and respect for brand approval processes • Reliable overlap with UK working hours • Theme, Liquid, checkout, major navigation, app purchases and brand-impacting visual changes require approval before implementation • Must be able to work independently without constant supervision

🏖️ Benefits

• Full-time remote work • Opportunity to work with an independent womens fashion retailer across UK, USA and international markets