HR Operations Specialist – Benefits & Leaves

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GLG

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B2B • Consulting Firms • Professional Services

GLG is a company providing valuable insight and expertise to help individuals and businesses make smarter decisions. Known as the world's insight network, GLG connects clients to a vast array of experts in various industries, facilitating decision-making through services like calls, surveys, and integrated insights. They cover multiple sectors, including business technology, pharmaceuticals, consumer goods, finance, and more. GLG emphasizes compliance and offers a robust network for primary research, assisting clients with tailored approaches to meet their specific needs. The company engages with industry insights through various activities, including events, expert-led discussions, and content libraries. With a global reach, GLG supports diverse professional fields, bringing the power of experience-based insight to its clients' strategic processes.

1001 - 5000 employees

Founded 1998

🤝 B2B

💰 $212M Private Equity Round on 2015-12

📋 Description

• Manage our comprehensive suite of US benefits and administer US leaves of absence and workplace accommodations. • Lead the annual Open Enrollment process, including system updates, employee communications, and materials distribution. • Serve as the trusted expert to support all benefit enrollments and life event changes in Workday and vendor portals, ensuring data accuracy and timely resolution of issues. • Conduct regular audits of benefit enrollments and reconcile monthly benefit invoices to ensure accuracy and resolve any discrepancies promptly. • Deliver new hire benefits orientation sessions and manage benefits continuation/termination processes for departing employees. • Collaborate on the design of education and communication programs to drive engagement with benefits programs and build awareness of available services. • Contribute to the design of employee surveys and feedback loops to gather information that will drive the continuous improvement of our benefits offerings. • Serve as the primary point of contact and subject matter expert for employee inquiries regarding benefit eligibility, enrollment, coverage and claims resolution, liaising directly with carriers and vendors as needed. • Provide back-up support for the administration of non-US benefits programs, including renewals, escalated query management, invoicing, communications and marketing. • Work in partnership with our Benefits Broker and vendor partners to stay current on benefits regulations and legislation and to understand changes to audit or reporting requirements. • Maintain the established compliance calendar and coordinate activity required to meet key compliance deadlines. • Conduct analyses and deliver reporting as required to meet regulatory requirements. • Manage the leave of absence lifecycle for all US employees with our vendor Unum; from initial request through return to work. • Partner with UNUM to determine employee eligibility and track approved leaves of absence in Workday. • Manage individual cases closely, keeping on top of changes to approved leaves to ensure accurate record-keeping. • Work with Payroll to validate and confirm leave-related pay impacts. • Liaise closely with HR Business Partners on specific cases and provide support to managers as they navigate the leaves process and subsequent return to work. • Manage the workplace accommodations request process in partnership with HR Business Partners to ensure a fair determination is reached for every case.

🎯 Requirements

• Bachelor's degree, along with 3+ years of direct experience in US benefits and leave administration. • Extensive knowledge of federal and state regulations including FMLA, ADA, ERISA, COBRA, and HIPAA is essential. • Prior experience using Workday to administer benefits is preferred, or proven ability to master new HR systems quickly; advanced skills in Microsoft Excel (data analysis, VLOOKUPs, pivot tables). • Exceptional attention to detail and strong organizational skills, able to manage multiple competing priorities in a fast-paced environment. • Strong verbal and written communication with an empathetic, customer-focused approach. • Ability to exercise discretion and maintain strict confidentiality of sensitive employee information including medical and other protected information. • Strong analytical and problem-solving skills, able to interpret complex regulations and apply them to resolve employee issues. • Experience working closely with vendor partners and managing vendor relationships.

🏖️ Benefits

• Comprehensive medical, dental and vision coverage effective on your first day of employment • Flexible paid time off. No pre-determined limits on vacation time, plus 10 company holidays • 401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting) • Tuition reimbursement program for eligible courses including language skills courses • Paid parental leave, adoption and surrogacy reimbursement • Free wellbeing support with the Calm app, Maven and EAP, and free long-term therapy & counselling assistance through Pathways • Other work perks and benefits available based on final job location