Customer Service Representative

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🕒 6 days ago

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GlobeLife

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

📚 Education

🔬 Science

🏥 Healthcare

Education • Science • Healthcare

GlobeLife is a collaborative university network created by Uppsala University and Karolinska Institutet to strengthen research and education in global health. It promotes multidisciplinary collaborations, organizes seminars and events, shares recordings and news, and connects researchers and partners to advance work toward the UN Sustainable Development Goals.

📋 Description

• Provide customer service by explaining policy coverage and claim status • Assist policyholders and interested third parties with claim payments and policy information • Handle heavy phone contact with policyholders, providers, and interested third parties • Process policyholder requests received through correspondence, phone calls, and emails • Review and maintain new and revised procedures regarding policy information • Maintain department standards for call volume, average handle time, and time management

🎯 Requirements

• High school diploma or equivalent required • Some college preferred • At least one year of office experience preferred • Telecommunications experience is a plus • Background in life and health insurance desired • Knowledge of insurance operations desired • Customer service background and strong phone skills • Excellent written and oral communication • Excellent organization skills • Ability to maintain confidentiality • Excellent alpha and number recognition skills • Demonstrated mathematical abilities • Basic PC skills • Ability to handle high-stress situations calmly and with tact and professionalism • Strong decision-making skills with the ability to analyze situations and make logical conclusions • Ability to type at least 30 WPM • Bilingual English/Spanish employees eligible for pay differential

🏖️ Benefits

• Competitive compensation designed to reflect your expertise and contribution • Comprehensive health, dental, and vision insurance plans • Robust life insurance benefits • Retirement plans, including a pension plan • Paid holidays and time off • Parental leave • Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep • Company-paid counseling for mental health, stress management, and work-life balance • Continued education reimbursement eligibility • Company-paid FLMI and ICA courses • Discounted Texas Rangers tickets