Account Management Team Lead

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October 23

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HighLevel

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SaaS • Marketing • B2B

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

201 - 500 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 Series A on 2021-11

📋 Description

• Provide daily leadership, coaching, and empowering Account Managers to enhance their performance and development. • Account Management Experience encouraged • Serve as the primary point of contact for management level inquiries and customer support escalations and coach AMs through recovery plans. • Facilitate training sessions with Leads and/or Managers to provide ongoing support to team members to enhance their skills along with new hire training. • Monitor team and department health, contributing to strategic team development. • Recommend improvements to client lifecycle, handoffs, documentation, and renewal planning. • Track and report on individual and team performance metrics, providing feedback for continuous improvement. • Identify areas for process redesign and recommend changes to enhance service quality. • Address and resolve advanced customer requests promptly, ensuring detailed and accurate documentation. • Foster a collaborative work environment and encourage effective teamwork. • Work closely with the Manager to operationalize strategy and ensure the team is aligned on priorities and KPIs. • Guide account planning and ensure consistent processes are applied across all client tiers. • Help AM2s prepare for Enterprise work by offering structured feedback and encouraging participation in shadowing and strategic thinking. • Execute additional tasks and responsibilities as business needs evolve.

🎯 Requirements

• Bachelor’s Degree or Equivalent SaaS Experience is strongly preferred. • Prior experience in SaaS sales, with a proven ability to manage the full sales cycle. Strong communication and negotiation skills are essential. • Prior experience leading fast-paced, results driven, customer-facing teams for a SaaS or Product-Led Growth company preferred. • You are a true people coach at heart, you love mentoring, leading and contributing to the professional development of those around you. • A strong technical aptitude to help our users succeed with the HighLevel software. • Strong collaboration, time-management and prioritization skills are critical to the success of this role. • The ability to build and maintain strong relationships internally with teams and customers. • Demonstrated approach to problem solving and conflict management is a plus. • Must be a go-getter, not afraid to ask questions, and take accountability for your results and your team’s results. • Demonstrated ability to learn quickly and apply new technologies to solve problems and bring these lessons to a team of direct reports. • Demonstrated ability to communicate well with colleagues, subordinates, and customers, both written and oral. • Experience working with and/or ability to learn the use of various CRM Systems is a plus. • Working knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO. • Working Knowledge of the following applications: Google Suite, Zoom, Facebook, Instagram, Slack, Linkedin and other social media.

🏖️ Benefits

• Equal Employment Opportunity Employer • Remote-first environment • Global community of support