Customer Success Manager

🕒 September 5

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Goodstack

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

📣 Marketing

🤲 Charity

Consulting • Marketing • Charity

Goodstack is a global donations infrastructure platform that connects leading brands and causes, empowering them to incorporate purpose into their operations while driving return on investment (ROI). The platform facilitates easy and efficient donations to verified causes worldwide, enhances customer engagement, and supports compliance for nonprofits and educational organizations. Goodstack aims to streamline the process of charitable contributions, ensuring organizations can support causes they care about without bureaucratic delays.

📋 Description

• Own the end-to-end customer journey for AgentPro, Goodstack’s AI-powered grant writing platform • Onboard new accounts and lead product enablement sessions • Drive feature adoption and regular use of AgentPro’s self-serve AI capabilities • Coordinate with internal grant delivery specialists to meet deadlines, quality benchmarks, and service agreements • Monitor usage metrics, mitigate churn risks, manage renewal pipelines, and identify expansion or upsell opportunities • Serve as the escalation point for client inquiries, friction points, and complaints • Resolve operational issues and triage technical bugs to internal teams • Collect customer feedback and NPS data • Translate client insights into product and delivery recommendations • Drive customer satisfaction, retention, revenue growth, product adoption, and operational efficiency KPIs

🎯 Requirements

• 2–4 years in Customer Success, Account Management, or Client Services • Experience preferably within nonprofits, B2B SaaS, AI/automation tools, or tech-enabled services • Strong stakeholder management ability with clear written and verbal communication • Proven experience handling client escalations, triaging issues under pressure, and driving fast resolutions • Highly organised and detail-oriented • Comfortable learning AI workflows and guiding clients on software self-sufficiency • Location required in the USA or Canada • Ability to work from the country of residence with applicable work authorization

🏖️ Benefits

• Salary reviews and share options • Goodstack’s Workplace Giving • Private Health Insurance • Tuesday lunch provided by Goodstack • $300 Brighten your day annual budget • $1,200 Learning & development annual budget • Goodstack library • Paid days off to volunteer for non-profit causes • Paid days to attend conferences • Paid day off on your birthday • 25 days annual leave, plus paid public holidays • Paid sick leave • Paid wellness leave • Flexible working hours • WFH budget upon joining • Ecologi Carbon Offsetting