Client Success Associate

🕒 September 5

🇺🇸 United States – Remote

💵 $58.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Prepory

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

🎯 Recruiter

Education • Recruitment

Prepory is a company that offers comprehensive college admissions and career coaching services. It guides high school and graduate students through the college admissions process, helping them prepare applications, personal statements, and more to gain acceptance into elite colleges. Prepory also provides career coaching to help individuals secure employment with top companies in the USA. With personalized guidance and proven strategies, Prepory has assisted thousands of clients in achieving their academic and professional goals.

📋 Description

• Own the relationship between Prepory and students' parents and guardians from orientation through final admissions decisions • Conduct new student orientations and parent check-in meetings • Communicate proactively with parents and guardians and resolve concerns early • Serve as escalation point for family expectations, needs, and dynamics • Handle difficult conversations with disappointed or anxious families • Support college admissions coaches with client concerns and family dynamics • Mentor coaches on client communication, individualized student needs, and complex situations • Collaborate with coaches and program leadership to adjust programming as student needs change • Introduce appropriate add-on programming and own family re-enrollments • Champion referral and review strategies • Conduct one-on-one advising sessions for a cohort of up to 15 students • Advise students on personal statements, supplemental essays, and résumés • Track deadlines and assign tasks to keep students on pace • Help students research and build balanced college lists • Report to the Client Success Director and work alongside Program Directors, Program Managers, Enrollment, and coaching teams

🎯 Requirements

• Graduated from a selective or highly-selective college or university (top-50 national university or top-20 liberal arts college preferred) • Three or more years of experience in college admissions, admissions consulting, or a closely related field • Experience inside an admissions office is a strong plus • Detailed, current knowledge of the U.S. college admissions process and willingness to stay current as it changes • Experience in customer success, client engagement, account management, or consultative sales • Experience mentoring, coaching, or developing other people, formally or informally • Availability to work at least one evening per week and 12 Saturdays or Sundays per year • Impeccable listening, speaking, writing, and grammar skills • Excellent organizational skills and attention to detail • Ability to manage competing priorities in a fast-moving environment, including peak season • Ability to work independently in a high-velocity, unstructured environment • Extremely detail- and goal-oriented

🏖️ Benefits

• Unlimited paid time off • 11 paid holidays • $285.22 per month towards company PPO health insurance plan • 100% company-paid dental insurance • 100% company-paid vision insurance • 100% company-paid life insurance • Performance-based holiday bonuses each year • 4% commission on new enrollments, re-enrollments, and add-on programming • Two employee annual retreats with opportunities to travel to various locations and participate in team building activities