Technical Onboarding Specialist

🕒 September 22

🇩🇪 Germany – Remote

💵 €40k - €65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 0%

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🗣️🇩🇪 German Required

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Logo of Roger

Roger

11 - 50 employees

Founded 2021

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 Seed Round on 2024-08

Healthcare • Consulting • Healthcare Insurance

Roger is a sophisticated dental practice software designed to enhance the efficiency and profitability of dental practices. It offers features like automated patient communication via WhatsApp and SMS, effective management of treatment plans, and a digital signing system for cost estimates. Roger aims to streamline daily operations, increase revenue for dentists, and ensure compliance with data protection regulations, ultimately providing more time for patient care.

📋 Description

• Coordinate the remote installation of a local software component in dental practices via TeamViewer • Collaborate with the practice’s IT team and the internal IT team • Independently perform software installations and ensure correct system connectivity • Configure communication channels such as WhatsApp • Support practice teams with questions and onboarding • Provide support and communicate professionally with customers throughout the implementation phase • Serve as the first point of contact for technical questions • Collaborate with Sales, Support, and Engineering teams • Support internal IT management and make effective use of IT resources • Optional: Troubleshoot technical issues by understanding the database system and its underlying logic

🎯 Requirements

• Technical aptitude and initial experience working with software installations or IT systems • Strong communication skills and enthusiasm for customer interaction • Proactive and solution-oriented approach to work • Good command of English for internal communication • Native-level German for collaborating with dental practices in Germany • Independent and structured working style • Willingness to work in a dynamic, growing startup • Excellent organizational skills • Enjoyment of phone-based and customer-facing work

🏖️ Benefits

• Remote work with flexible choice of location • Opportunity to contribute directly to the ongoing development of an innovative product • A culture of growth, openness, and collaboration

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