Government Success Manager

🕒 August 4

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $95k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Go Vocal (formerly CitizenLab)

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Go Vocal is a community engagement platform that helps organizations enhance decision-making and build trust by engaging large audiences through a centralized tool. The platform offers features such as surveys, participatory budgeting, voting, and petitions, all aimed at streamlining project management and improving input analysis. Go Vocal supports local governments and organizations to foster deeper community involvement, ultimately facilitating smarter, informed decision-making. With expert support and a comprehensive participation toolbox, Go Vocal transforms fragmented engagement processes into streamlined participation efforts that cater to diverse policy domains such as urban planning, climate action, and mobility.

📋 Description

• Manage a book of 45+ North American clients through onboarding, adoption growth, retention, and upselling • Build strong client intimacy • Work closely with a junior Government Success Manager to identify synergies and improve the approach to North American clients • Act as a thought leader on public participation for civil servants through in-person workshops and training, remote video calls, and content such as guides and articles • Collaborate with the North American Director and Head of Marketing to shape go-to-market strategy • Expand the client base by providing expert input, presenting at webinars, and supporting sales

🎯 Requirements

• 5+ years of relevant experience demonstrating project and change management skills in a partner- or client-facing role • 5+ years of experience working in the public sector • Existing network that can be leveraged is a plus • Exceptional English communication skills • Ability to lead client group sessions and build one-to-one relationships with community engagement professionals and senior managers • Extremely organized, with the ability to create structure and processes in ambiguous situations • Results-driven mentality with a bias for speed and action • Experience in customer success management is referenced in the application question

🏖️ Benefits

• Opportunity to create social impact at scale by helping local governments engage their communities • Key role in growth from start-up to scale-up and North American expansion • Healthy, collaborative work culture with autonomy and ownership • Diverse, international, and mission-driven team • Regular team events • Inspiring lunches • Quarterly town halls • Annual global retreats • Competitive compensation and benefits package • Yearly training budget • Collective bonus plan • Unlimited access to mental well-being support via OpenUp • Full remote-work flexibility