Relationship Manager

Job not on LinkedIn

October 7

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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GovSpend

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Government • Data

GovSpend is a company that provides government procurement data and analytics to organizations that buy and sell in the public sector. Focusing on transparency and accountability, they deliver data-driven insights to federal, state, local, and education sectors to help secure more government contracts. GovSpend offers platforms such as GovSpend and Fedmine which aggregate and process data to provide comprehensive insights for better decision-making in the public market. They serve vendors, contractors, federal contractors, and consultants by offering critical market intelligence, bid/RFP tools, and competitive analysis capabilities.

51 - 200 employees

Founded 2013

🏛️ Government

💰 Private Equity Round on 2021-03

📋 Description

• Responsible for account planning to ensure proactive customer outreach and training with the goal of increasing users and usage. • Act as the customer point of contact, ensuring clear and consistent communication across inbound service activities, upsells into the account and outbound customer outreach. • Serve as the main negotiator for commercial terms with customers on contract issues, renewal pricing and past due payments in addition to being proactive with renewals. • Manage and coordinate the processing, communication, and implementation of all customer changes, including performing modifications on searches per customer requests. • Maintain awareness of all service matters including, troubleshooting, screen sharing, support sessions, and any other solution needed. • Coordinate service activities with GovSpend’s internal teams to ensure all customer needs and expectations are met. • Adhere to customer needs and expectations, by interfacing between sales and the customer to build a strategy for success during a customer’s subscription period. • Ensure compliance levels are met in accordance with all maintenance contracted service level agreements. • Maintain a high level of awareness of service issues affecting GovSpend’s product environment including proactive problem avoidance, behavior, and maintenance practices. • Identify, facilitate, and ensure effective communication of all technical queries and problem resolution from the customer. • Escalate appropriate retention efforts to their manager. • Participate in Root Cause Analysis including incident and problem management activities. • Ensure that GovSpend’s best practices and methodologies are adhered to on a consistent basis.

🎯 Requirements

• Bachelor’s degree in business or related area. • Proven work experience will be considered in lieu of degree. • 3+ years of sales or relationship management experience driving customer-related strategy, preferably in a SaaS or information services business. • Background in customer success, operations, customer engagement, satisfaction, and retention with a proven track record of success negotiating agreements and driving increased retention rates. • Background in customer training and support and ability to provide training independently. • Hands-on experience in implementing technology products for use by external customers. • Highly data-driven mindset and passion for analytics. • Demonstrated ability to drive customer renewals and customer success. • Ability to define new models and processes from the ground up and operate at scale. • Ability to make effective decisions. • Track record of working cross-functionally to effectively communicate/drive customer/market feedback. • Strong computer navigation skills. • Strong organizational skills with the ability to multitask.