Customer Success Manager

🕒 July 29

🏄 California, Colorado, +7 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $80k - $90k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grace Hill

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏠 Real Estate

📚 Education

🏢 Enterprise

💰 Private Equity Round on 2014-08

Real Estate • Education • Enterprise

Grace Hill is a company that specializes in providing industry-specific policy, training, and assessment solutions designed to improve performance in the multifamily and commercial real estate sectors. Their offerings include comprehensive training content, mystery shopping services, survey tools, and reputation management solutions. Grace Hill is dedicated to helping multifamily property management companies and commercial real estate organizations enhance their performance through innovative solutions and expertise in real estate technology.

📋 Description

• Own renewal outcomes and net revenue retention for your portfolio. • Monitor health scores, get ahead of churn signals, and execute proactive save strategies. • Partner with Sales to identify upsell and cross-sell opportunities; co-own revenue growth targets on assigned accounts. • Build and maintain trusted relationships with key stakeholders; conduct quarterly business reviews tied to client goals and measurable ROI. • Drive product adoption through strategic onboarding, ongoing education, and success planning. • Surface client feedback to Product, Marketing, and Leadership; capture success stories that support revenue and retention narratives.

🎯 Requirements

• 7+ years in multifamily and/or SaaS client success with enterprise accounts • Demonstrated track record of meeting or exceeding NRR, churn, and retention targets • Strong executive presence and presentation skills • Proficiency with Salesforce, Gong, Slack, G-Suite, and similar tools • Analytical mindset — comfortable using data to tell a story and drive decisions • Bachelor's degree preferred

🏖️ Benefits

• Full benefits including health, dental, vision, 401K, PTO, and more.