Program Operations Specialist

🕒 October 15

🇺🇸 United States – Remote

💵 $115k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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• Open for 28 days.
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Gradient AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🛡️ Insurance

☁️ SaaS

💰 $20M Series B on 2021-04

Artificial Intelligence • Insurance • SaaS

Gradient AI is a leading provider of artificial intelligence solutions tailored for the insurance industry. Specializing in underwriting and claims management, the company enhances the precision of risk assessment, expedites quote turnaround times, and reduces claim expenses through intelligent automation. Gradient AI serves various sectors within insurance, including group health, property and casualty (P&C), and workers' compensation. Its solutions leverage extensive datasets and AI technology to provide insurers with deeper insights, facilitating more informed decision-making and increasing profitability. The company's innovative approach is aimed at driving efficiency and cost savings across underwriting and claims processes.

📋 Description

• Own project and case management across health underwriting products, from intake and prioritization through assignment and end-to-end tracking. • Maintain a centralized, client-by-client view of status, timelines, dependencies, risks, and priorities across the portfolio. • Partner with Product, Data Science, Data Engineering, Implementation, QA, and Client Executives to drive follow-through, confirm progress, and resolve blockers. • Drive process improvement and automation across project and case management using Salesforce, Jira, and spreadsheet trackers. • Connect workflows and data across systems to build scalable solutions that improve tracking, reporting, and visibility. • Build standardized, data-driven reporting on ticket volume, aging, bottlenecks, resolution rates, and workload. • Evolve operations from reactive coordination to a proactive, data-driven operating model.

🎯 Requirements

• 5+ years of experience, ideally in service delivery, implementation management, issue and case management, or project and program coordination. • Experience at a software or SaaS company is expected; insurance industry experience is a plus but not required. • Strong working knowledge of Jira, Excel, and Salesforce, with the ability to build and maintain reports, dashboards, and trackers. • Comfortable working with technical teams like Data Science and Data Engineering, translating between technical detail and business priorities. • Comfortable managing many concurrent workstreams with different owners and no single defined end date. • Strong organizational skills and follow through, with the ability to hold cross functional teams accountable without direct authority over them. • Clear written and verbal communication skills, with the ability to translate ticket level detail into portfolio level visibility for leadership.

🏖️ Benefits

• A fun, team-oriented startup culture. • Generous stock options — we all get to own a piece of what we’re building. • Unlimited vacation days. • Flexible schedule that supports working from home. • Full benefits package includes medical, dental, vision, 401k, paid parental leave, and more. • Ample opportunities to learn and take on new responsibilities. • Annual performance bonus. • Equity grant.

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