Site Reliability Engineer

3 days ago

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Granicus

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Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

📋 Description

• Provide production support on a shift according to the team on-call roster. • Work on the customer and internal engineering/implementation team raised tickets. • Continuously monitor the health and performance of our services, systems, and infrastructure. • Respond to alerts and incidents promptly to ensure high availability. • Develop and maintain automation scripts and tools to streamline operations. • Assist in troubleshooting and resolving incidents, performing root cause analysis. • Participate in the design and implementation of system improvements. • Work closely with software engineers to understand application requirements. • Create and maintain documentation for processes, procedures, and troubleshooting guides. • Assist in capacity planning activities to anticipate future needs. • Implement and adhere to security best practices to protect our systems and data.

🎯 Requirements

• Minimum Four years experience in a SRE, Devops and Production support • Good understanding of networking and cloud services (Azure preferred, AWS, Google Cloud). • Experience with scripting languages such as Powershell, Python, Bash, or Ruby. • Strong understanding of SQL databases and ability to read and write SQL. • Experience with monitoring and logging tools (e.g., Elastic), version control systems (e.g., Git), and CI/CD pipelines. • Strong analytical and problem-solving skills with a proactive approach to identifying and addressing issues. • Excellent verbal and written communication skills, with the ability to work effectively in a team environment. • Eagerness to learn new technologies and improve existing skills. • Openness to receiving feedback and applying it to improve performance.

🏖️ Benefits

• Flexible Time Off – Take the time you need to rest, recharge, and live your life. • Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. • Work From Home Reimbursement – Support a productive home office environment. • Multiple Health Plan Options – Including a 100% employer-paid plan. • Employer HSA Contributions – When enrolled in a High-Deductible Health Plan. • Fitness Reimbursement Program – Stay active, your way. • On-Demand Mental Health Support – Access to Headspace and other wellness tools. • Paid Parental Leave – For both birthing and non-birthing parents. • Traditional & Roth 401(k) – With a generous company match. • Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. • Online Learning Platforms – Fuel your professional development. • Competitive Salary & Bonuses – Your contributions are valued and rewarded.