Vice President, Optimization

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October 24

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Gravie

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Healthcare Insurance • Fintech • B2B

Gravie is a company specializing in providing innovative health benefits and insurance solutions. Their offerings include the Comfort health plan, which simplifies health coverage with no deductibles and zero copays on common healthcare services. Gravie also provides Individual Coverage Health Reimbursement Arrangements (ICHRA) and Gravie Pay, a support system for managing healthcare costs. The company emphasizes clear and straightforward benefits that facilitate preventive care and reduce unexpected healthcare expenses, catering to both individual members and small to midsize businesses. Gravie aims to make health benefits accessible, understandable, and cost-effective for employers and employees alike.

51 - 200 employees

⚕️ Healthcare Insurance

💳 Fintech

🤝 B2B

📋 Description

• Own Gravie’s operations delivery strategy, aligning investments and initiatives to enterprise goals for efficiency, service quality, and scalable cost improvements. • Partner with Product and Engineering teams to define and deliver a multi-year roadmap of process improvements, vendor capabilities, and technology investments. • Lead a regular cycle of roadmap updates informed by data, evolving market conditions, and organizational priorities. • Ensure operational requirements are translated into detailed business specifications and measurable performance goals. • Drive data-driven build-vs-buy decisions that focus Gravie’s internal resources on distinctive capabilities while optimizing cost and complexity. • Maintain a comprehensive and current understanding of compliance requirements, contract terms, industry standards, and regulatory changes that impact operations. • Collaborate closely with leaders across Claims, Member Services, Technical Product Management, and Corporate Transformation to ensure alignment between business priorities and technical delivery. • Foster consistent, transparent communication across Gravie functions to gather feedback, share progress, and communicate new or changing operational capabilities. • Build and lead a high-performing team focused on measurable outcomes and operational excellence. • Cultivate a culture of continuous improvement that embraces feedback, leverages data to understand and enhance processes, and delivers tangible results. • Be accountable for execution of the performance improvement roadmap, including achievement of operational KPIs and financial improvement projections tied to specific initiatives.

🎯 Requirements

• 10+ years of progressive experience in process improvement, operations leadership, operations engineering, consulting, or quality improvement. • Strong understanding of health insurance operations, including claims processing, payment integrity, contact center management, and provider network management. • 5+ years of experience in a senior leadership role. • Proven ability to design and deliver large-scale, measurable operational improvement initiatives. • Expertise in data analysis, process mapping, and operational design. • Working knowledge of interoperability standards, coding methods, regulations, and insurance concepts applicable to level-funded health plans. • Experience in a high-growth, fast-paced, and evolving environment (extra credit). • Experience implementing automation, analytics, and AI technologies in operational settings (extra credit).

🏖️ Benefits

• alternative medicine coverage • flexible PTO • up to 16 weeks paid parental leave • paid holidays • a 401k program • cell phone reimbursement • transportation perks • education reimbursement • 1 week of paid paw-ternity leave