Customer Success Partner

Job not on LinkedIn

🕒 July 20

🇺🇸 United States – Remote

💵 $120k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 29%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Greenhouse Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Greenhouse Software is a leading provider of hiring software solutions designed for people-first companies. The company offers a comprehensive recruitment and onboarding platform that enhances every aspect of the hiring process. Greenhouse Software focuses on structured hiring and diversity, equality, and inclusion, helping organizations improve their recruitment outcomes and create better experiences for candidates. Their tools are aimed at optimizing the efficiency and effectiveness of hiring teams, reducing biases, and leveraging automation to accelerate talent acquisition. Greenhouse Software partners with other technology providers to offer integrations and additional functionalities, making it a versatile choice for both small and large enterprises worldwide.

📋 Description

• Manage a portfolio of Eleos’s largest and most complex customers, developing strategic account and success plans tied to adoption, measurable outcomes, retention, and growth • Develop trusted, multi-threaded relationships from operational and clinical champions through executive sponsors • Use utilization, customer health, workflows, and outcomes data to identify barriers and increase adoption and measurable clinical and operational impact • Identify early signals of customer risk and lead mitigation strategies • Facilitate executive business reviews and other high-impact conversations with data, insights, best practices, and evidence-based recommendations • Partner with Account Management on renewal and expansion strategy, identifying growth opportunities and mitigating commercial risk • Mobilize cross-functional teams and translate customer trends into recommendations for Product, Customer Success strategy, and customer experience • Partner with Implementation Consultants, Account Managers, Product, Support, and other teams to align on customer strategy and deliver a seamless customer experience • Share best practices, improve scalable playbooks and processes, and support the growth of the broader Customer Success team • Report to the Manager, Strategic Customer Success

🎯 Requirements

• 5+ years in Customer Success, Strategic Account Management, Consulting, or a related role within SaaS, healthcare technology, or another complex B2B environment • Demonstrated success managing complex, high-value enterprise relationships and navigating multiple stakeholders, business units, or use cases • Proven ability to drive product adoption, measurable value, retention, and strategic account plans • Strong executive presence and ability to lead data-driven conversations with VP and C-suite stakeholders • Strong analytical and commercial acumen, with experience identifying risk, demonstrating ROI, and partnering on renewals and growth • Ability to navigate complex or high-stakes conversations, influence without authority, and balance customer and business objectives • Highly proactive, organized, and comfortable operating with autonomy in a fast-moving, cross-functional environment • Experience with building Claude AI Workflows, Salesforce, ChurnZero, or similar platforms • Healthcare technology, behavioral health, or other regulated-industry experience strongly preferred • Ability to travel 30% for customer visits

🏖️ Benefits

• A team of amazing people with a shared vision and the infinite drive to make it happen • Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy • Fully remote work environment • Competitive health and well-being benefits, mental healthcare support, and life and AD&D insurance • Significant equity and 401(k) plans matched to 4% • Company sponsored retirement plan • Global business travel insurance for you and any dependents traveling with you • Domestic conference budget and annual learning & development stipend • Remote work stipend • Generous PTO, additional mental health days, and paid time off to recharge, care for yourself and loved ones, and handle life's moments • Fertility treatment and family planning coverage • Annual learning & development stipend • Employee resource groups and team-driven celebrations and events