Client Success Manager

🕒 July 19

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $80k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 40%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Marathon Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Private Equity Round - Marathon Health on 2019-10

Consulting • Logistics • Insurance

Marathon Health is a healthcare services company that provides personalized, employer-focused advanced primary care and occupational health solutions. They operate onsite and nearsite health centers, network health centers, and virtual primary care and behavioral health services, and offer population health management, medication management, and lifestyle coaching to improve outcomes and lower employer healthcare costs. Marathon Health partners with employers, unions, and health plans to tailor care models that increase engagement, reduce ER and inpatient utilization, and deliver measurable ROI.

📋 Description

• Develop and maintain strong, lasting client and broker/consultant partnerships for assigned small to medium-sized clients • Engage in strategic and proactive planning within clients’ lines of business • Identify and execute opportunities to engage employee and member populations to drive clinical and savings outcomes • Resolve issues proactively and timely, consult customers on best practices, review service/product offerings, recommend solutions, and provide market insights • Manage clients aligned to small-group service-package standards and standardized processes • Analyze and interpret population-health and healthcare-utilization data to articulate results • Participate in new health-center implementation planning and launches with Sales, local operations leadership, and the Implementation Team • Lead competitive renewal re-bids and manage contractual renewal requirements • Identify revenue-growth opportunities including new member populations, health centers, products, and services • Support clients with tiered engagement models or aggregator relationships • Define and leverage the coverage model for assigned clients • Use customer feedback tools and collaborate with internal partners to improve products and services • Collaborate with Client Success Directors for day-to-day leadership, mentorship, and escalation support • Coordinate with Marketing on client-specific engagement, communication, and incentive plans • Partner with Operations Directors and local health-center leadership to drive engagement and achieve clinical, savings, and performance-guarantee metrics • Analyze, summarize, report, and manage clinic-operations performance data and risk metrics • Monitor and manage Performance Guarantees • Maintain Salesforce documentation and reporting • Execute contractual requirements and assist with RFPs as requested • Support eligibility-file processing, invoicing, incentive documentation, and reporting • Serve as lead point of contact for customer needs and requests • Maintain broker relationships and advocate for mutual clients • Run, interpret, and deliver client reporting

🎯 Requirements

• Bachelor’s degree in Business or Healthcare Administration • 2–5 years in healthcare, health insurance, brokerage/consulting, or direct HR/benefits • Experience developing and delivering presentations • Strong oral and written communication skills • Ability to build, foster, and maintain positive professional relationships • Ability to influence others and work cross-functionally • Ability to manage ambiguity and establish effective internal networks • In-depth understanding of the market, business sector, and related services • Understanding of and advocacy for process improvement and adherence • Strong project management, account portfolio planning, and prioritization skills • Proficiency in Microsoft Office, Tableau, and CRM products • Salesforce experience preferred • Willingness to travel up to 50% • Strong union-facing experience and understanding of labor organization dynamics preferred but not required

🏖️ Benefits

• Annual incentive eligibility • Remote work location specified as IL-Remote • Great Place to Work® certified inclusive, high-trust culture