Training Specialist

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October 23

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Greenhouse Software

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SaaS • HR Tech • Enterprise

Greenhouse Software is a leading provider of hiring software solutions designed for people-first companies. The company offers a comprehensive recruitment and onboarding platform that enhances every aspect of the hiring process. Greenhouse Software focuses on structured hiring and diversity, equality, and inclusion, helping organizations improve their recruitment outcomes and create better experiences for candidates. Their tools are aimed at optimizing the efficiency and effectiveness of hiring teams, reducing biases, and leveraging automation to accelerate talent acquisition. Greenhouse Software partners with other technology providers to offer integrations and additional functionalities, making it a versatile choice for both small and large enterprises worldwide.

501 - 1000 employees

Founded 2012

☁️ SaaS

👥 HR Tech

🏢 Enterprise

📋 Description

• Develop and execute high quality training content in a variety of formats that can be delivered in-person, virtually, and asynchronously. • Deliver training during the initial rollout and expansion phases to customers. • Effectively communicate with customers, from site managers to individual clinicians, in order to successfully execute training that drives adoption. • Track attendance, participation, and additional key performance indicators (KPIs) identified during the customer rollouts. • Gain mastery in the Eleos features/functionality to delight our customers. • Interface with Eleos’ team; Customer Success, Implementation, Clinical, Marketing, and Product teams to develop and deliver high quality training content • Collaborate with the Training Lead on project timelines, tasks, and rollout plans to ensure we keep customers on plan and on schedule. • Be able to guide customers when issues arise and require resolution. • Partner with Customer Success and Product teams to monitor and promote ongoing product utilization, ensuring customers are maximizing value from Eleos. • Identify usage gaps and provide targeted training interventions that reinforce adoption and drive measurable improvements in platform engagement.

🎯 Requirements

• 3+ years leading hands-on training of SaaS enterprise-wide software (e.g. EHR, CRM, ERP), ideally in healthcare. • Exceptional verbal and written communication, including the ability to effectively communicate and influence both business and technical individuals towards meeting objectives and delivering outcomes. • Strong organization skills to manage multiple customers’ training needs. • Experience analyzing customer usage data to inform training strategies that boost product adoption and utilization. • Ability to translate product utilization insights into practical, user-friendly training approaches that help customers achieve better outcomes. • Ability to travel (50%).

🏖️ Benefits

• Wide and generous health benefits • Significant equity and 401(k) plans matched to 4% • Flexible PTO + Additional mental health days off