Support Engineer

Job not on LinkedIn

October 23

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Greptile

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Artificial Intelligence • SaaS • B2B

Greptile is an AI-powered code review platform that automatically analyzes pull requests with full repository context to find bugs, antipatterns, and style issues. It integrates with GitHub and GitLab to provide in-line comments, click-to-accept suggestions, PR summaries with diagrams and confidence scores, and a learning system that adapts to a team’s coding standards. Greptile is offered as a SaaS product (with self-hosting options), supports 30+ languages, provides APIs, and emphasizes security and compliance (SOC 2, encryption) to help engineering teams merge faster and improve code quality.

11 - 50 employees

Founded 2024

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

📋 Description

• Act as the first responder to incoming support tickets, triaging and resolving issues efficiently. • Diagnose and troubleshoot technical problems across AWS, other major cloud providers, and our own systems. • Reproduce issues and create clear, actionable bug reports for engineering. • Submit small pull requests for simple fixes, documentation updates, or configuration changes. • Collaborate with product and engineering teams to resolve escalations quickly. • Maintain a high standard of customer empathy—clear communication, active listening, and ownership of problems until resolution. • Keep support documentation up to date.

🎯 Requirements

• Engineering background (software, DevOps, or similar) with strong technical problem-solving skills. • Comfortable with AWS and at least one other major cloud provider (GCP, Azure, etc.). • Ability to read and write code; confident making simple PRs in GitHub or similar. • Excellent written and verbal communication skills. • Strong customer empathy and ability to handle high-pressure situations with positivity. • Self-starter who thrives in a fast-paced, fully remote environment. • Experience with developer tools or SaaS products. • Familiarity with CI/CD pipelines and basic scripting. • Previous experience in a technical support or solutions engineering role.

🏖️ Benefits

• Variable based on local cost of living