Customer Support Representative

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Growe

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🎮 Gaming

🤝 B2B

Gaming • B2B • Entertainment

Growe is a dynamic company that boldly operates in the iGaming and Entertainment industries. Its mission is to unlock potential and create opportunities by launching new iGaming brands across Asia and Latin America. Gathered expertise from diverse markets allows Growe to unite brands globally and enhance the gaming experience, making it a key player in the growth of the industry.

📋 Description

• Deliver high-quality customer support through live chat and email • Help customers with account verification, deposits, withdrawals, and platform navigation • Resolve day-to-day customer requests independently and involve relevant teams when needed • Create a positive customer experience through clear, helpful, and empathetic communication • Work in a fast-changing iGaming environment and quickly adapt to new processes and information • Identify customer needs and introduce relevant bonuses or offers when appropriate • Maintain strong service quality while meeting individual and team performance goals • Work 12-hour shifts, primarily on a 2/2 schedule, including approximately 3–4 night shifts per month

🎯 Requirements

• 1+ year of experience as a Customer Support Agent, Customer Support Representative, Customer Service Agent, or similar customer role, preferably within iGaming or another B2C industry • Experience supporting customers via live chat, email, or other digital channels • Upper-Intermediate English or higher, both written and spoken • Ability to quickly learn new tools, processes, and information • Experience with account verification, deposits, withdrawals, or similar customer requests is a plus • Empathy and a calm approach when dealing with difficult situations • Clear and friendly communication • Strong problem-solving skills • Ability to handle several tasks and tools at the same time • Attention to detail and accuracy • Flexibility and ability to adapt to changes • Ability to work 12-hour shifts on a 2/2 schedule, including approximately 3–4 night shifts per month