VIP Account Manager

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3 days ago

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Growe

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Gaming • B2B • Entertainment

Growe is a dynamic company that boldly operates in the iGaming and Entertainment industries. Its mission is to unlock potential and create opportunities by launching new iGaming brands across Asia and Latin America. Gathered expertise from diverse markets allows Growe to unite brands globally and enhance the gaming experience, making it a key player in the growth of the industry.

501 - 1000 employees

Founded 2019

🎮 Gaming

🤝 B2B

📋 Description

• Focus on building strong relationships with high-value customers by understanding their needs, preferences, and gaming habits to offer personalized services; • Serve as the primary contact for VIP customers, ensuring timely and effective communication, and providing regular feedback, updates, and information on personalized offers and promotions; • Implement data-driven strategies to retain VIP customers, enhance their experience, and ensure brand loyalty through personalized promotional offers; • Accurately and effectively address customer issues, collaborating with internal departments to ensure quick problem resolution; • Use tools to monitor VIP activity, analyze trends, and identify opportunities for personalized engagement based on data-driven insights; • Work with various internal teams (VIP CRM, BI, Customer Support) to align VIP strategies with overall business objectives and provide feedback on product improvements; • Ensure all interactions with VIP customers comply with gaming regulations and company policies; • Track and maintain KPIs on a monthly and quarterly basis to ensure consistent personal and departmental performance.

🎯 Requirements

• 1 + years of experience in Account Management, Customer Relationship roles, preferably in the iGaming industry; • Strong understanding of the iGaming and Sports betting market, would be preferred but not required; • Proficiency in using customer relationship management (CRM) software, communication software and other related tools would be a plus; • Regulatory compliance knowledge would be a plus as we work with sensitive information.