Technical Support Specialist, L1

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Gruve

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Artificial Intelligence • Cybersecurity • Enterprise

Gruve is an enterprise technology company that designs, builds, and operates AI-ready data center networks and delivers AI-driven solutions for businesses. The company provides Enterprise AI services (including LLM and advanced analytics deployments), AI infrastructure and GPU-rich compute environments, network automation, cybersecurity advisory and managed security services, and workload migration and platform modernization. Gruve positions itself as a provider of AI teammates, customer experience automation, and applied data strategy to help large organizations adopt and scale AI securely.

201 - 500 employees

Founded 2024

🤖 Artificial Intelligence

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• Act as the first point of contact for all IT-related issues and service requests via phone, email, and ticketing systems. • Troubleshoot and resolve common technical problems across macOS and Windows environments. • Provide support for corporate hardware including laptops, desktops, printers, and peripherals. • Assist users with Google Workspace applications and internal business systems. • Perform user account management activities such as password resets, access provisioning, and role-based permissions. • Troubleshoot conferencing tools and meeting-room technologies including video, audio, and collaboration hardware. • Escalate complex technical issues to Tier 2 support with proper documentation and follow-up. • Maintain accurate records of incidents, resolutions, and procedures in the ticketing system to build a knowledge base. • Support onboarding and offboarding activities including system setup and access provisioning. • Assist with IT asset management, software installations, and inventory tracking.

🎯 Requirements

• 1+ years of experience in IT helpdesk, desktop support, or technical support roles. • Hands-on experience supporting Windows and macOS environments. • Knowledge of user authentication systems and experience handling access requests. • Familiarity with Google Workspace or similar cloud collaboration tools. • Strong customer service mindset with the ability to clearly explain technical concepts to non-technical users. • Good troubleshooting, analytical, and organizational skills. • Ability to prioritize tasks and work in a fast-paced support environment.

🏖️ Benefits

• Gruve fosters a culture of innovation, collaboration, and continuous learning. • Committed to building a diverse and inclusive workplace.