Telecommunications Manager

🕒 July 29

🐊 Florida, Texas – Remote

🐊 Florida – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Greenberg Traurig, LLP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1960

⚖️ Legal

Legal

Greenberg Traurig, LLP is a leading international law firm that offers a wide range of legal services. With a global network of 48 locations, the firm provides clients with proactive legal strategies and skilled counsel across various legal issues, including international trade, sanctions, cybersecurity, and corporate law. The firm is committed to diversity, equity, and inclusion, utilizing its resources to support humanitarian aid and pro bono services, particularly in response to international crises. Greenberg Traurig is recognized for its excellence, being ranked by Chambers & Partners and holding prestigious awards in the legal industry.

📋 Description

• Oversees all telecommunications services and systems for the firm • Manages the current Avaya telephony platform and strategic planning for future technology adoption • Leads a telecom team, manages vendor relationships, ensures billing compliance, and develops a multi-year roadmap • Manages and optimizes the firm's Avaya telephony platform while evaluating emerging technologies • Develops and executes transition plans from legacy systems to modern platforms • Creates a multi-year telecommunications roadmap aligned with firm objectives • Coordinates service installations with carriers, ensuring target dates and quality standards are met • Processes all moves, adds, changes, and disconnects for voice and data circuits • Integrates telephony systems with legal practice management software and collaboration platforms • Directs and develops the telecommunications team to meet performance and availability commitments

🎯 Requirements

• Bachelor’s degree preferred • 8+ years managing enterprise telephony systems, preferably in a law firm or professional services environment • Expert-level knowledge of the Avaya telephony platform required • Extensive experience with additional telephony platforms, including cloud-based and UCaaS solutions (e.g., Microsoft Teams, Zoom, SIP, RingCentral, Cisco) • Proven track record of successful technology adoption and change management • Experience with vendor management, contract negotiation, and telecommunications budgeting • Avaya certifications (ACIS, ACSS, or equivalent), Microsoft Teams Voice/Telephony certifications, UCaaS or cloud telephony certifications preferred

🏖️ Benefits

• competitive compensation • excellent benefits package • opportunity to work within an innovative and collaborative environment