Product Experience Designer

🕒 October 8

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $73.4k - $110.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎨 Product Designer (UI/UX)

👻 Ghost score 1%

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Design end-to-end customer and associate experiences across web, mobile, and emerging channels • Create wireframes, user flows, prototypes, and high-fidelity designs • Collaborate with Product, Engineering, Research, and Content partners to solve customer problems • Conduct and apply customer research, usability testing, analytics, and feedback • Shape content and messaging within experiences when appropriate • Use AI tools to accelerate discovery, ideation, prototyping, and content development • Present design concepts and recommendations to stakeholders • Contribute to design systems, patterns, and best practices • Balance customer needs, business goals, and technical constraints to deliver effective solutions

🎯 Requirements

• Minimum 3 years of experience in Product Design, UX Design, Interaction Design, or a related field • Portfolio demonstrating customer-centered design and measurable impact, with experience designing digital products from concept through launch • Proficiency with industry-standard design and prototyping tools • Experience collaborating with Product Managers and Engineers throughout the product lifecycle • Strong communication, storytelling, and stakeholder management skills • Ability to work effectively in ambiguous and fast-moving environments • Curiosity about AI and experience using AI-enabled tools in your workflow • Experience with content design or content strategy preferred • Experience designing AI-powered, conversational, or intelligent experiences preferred • Experience conducting usability testing or customer research preferred • Experience contributing to or evolving design systems preferred • Experience working across content, service design, and research disciplines preferred

🏖️ Benefits

• Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Competitive pay • Comprehensive benefits • Continuous learning • Support for life both in and outside of work • Incentive compensation or short-term incentive plans may be available

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