Technical Support Engineer

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August 16

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Hai Robotics

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Established in 2016, Hai Robotics is committed to gathering global talents to push forward the progress of human civilization using robotics technology. Its goal is to empower every warehouse and factory with logistics robots. The HaiPick solution is the world's first Automated Case-handling Mobile Robot (ACR) system. Unlike other existing autonomous mobile robot solutions, it intelligently identifies desired totes and cartons, rather than the entire rack, and autonomously brings them to the workstation.

1001 - 5000 employees

📋 Description

• Take ownership of customer issues reported and provide according resolution. • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. • Understand customer requirements and collaborate with internal teams to develop and deliver tailored solutions that meet those needs. • Quickly respond to field service queries to ensure equipment availability. • Engage in other service-related work. • Be comfortable working on-site at customer locations (1 - 3 weeks). • If you are passionate about cutting-edge technology and thrive in a hands-on, customer-focused role, we encourage you to apply and be a key player in shaping the future of robotics logistics solutions!

🎯 Requirements

• You are a quick learner with excellent hands-on skills, both mechanical and electrical. • Some years of site engineering experience preferred, but new graduates are also welcome! • You possess strong communication skills. Proficiency in Chinese and English in both oral and written form is a must. • Some basic knowledge of network or database is preferred. • Traveling time is around 20% - 40%. • Applicants must hold a valid EU passport.

🏖️ Benefits

• A competitive salary • An annual bonus • Travel allowance when travelling to customer sites • Generous leave package • Work laptop and phone • The opportunity to contribute to a young, growing company, shaping its success and your career