Finance Implementation and Support Consultant

October 4

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Harris Computer

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Software • Enterprise • Public Sector

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

10,000+ employees

Founded 1993

🏢 Enterprise

📋 Description

• Provide high quality support to our clients, ensure we are meeting contractual obligations and maintaining a high level of customer satisfaction and timeliness of resolution; • Communicate to clients when there are changes to the application, and occasionally regulatory and legislative updates; • Implement new customers from start to finish including but not limited to analyzing set up needs, testing, training; • Provide ongoing customer support including; troubleshooting issues, providing application training to new staff, including reporting training on an Excel-based application; • Prepare and keep up to date training documentation and update user guides when needed; • Assist with business development-related activities including the development of proposals, statements of work, and delivery of presentations; • Participate in project planning and implementation; • Develop a deep understanding of the functional / technical features of our applications and use this knowledge to address application-related issues and questions; • Troubleshoot software and implementation issues and provide workaround and functional implementation guidance as needed, completing support cases for clients with a quick turnaround; via telephone, email, and/or ticketing system; • Use ticketing system to review tickets, prioritize ticket queue, update and resolve tickets with complete and accurate documentation in a timely and effective manner; • Diagnosing and documenting software issues / bugs, performing the appropriate resolution; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient, and effective manner; • Design of new product features alongside members of the software development team; • Perform other duties as required or assigned.

🎯 Requirements

• CPA (Chartered Professional Accountant) designation • Minimum 5 years of Financial processing experience, understanding of business processes and reporting requirements • Ability to handle client inquiries, requests, and complaints in an efficient, effective and professional manner • Broad range of computer skills: report writing, spreadsheet, statistics applications and software (MS Office) • Excellent troubleshooting and analytical problem solving skills • Experience using SQL or similar data modeling • Superior oral, written, and presentation skills are required • Strong organizational and time management skills, with the ability to manage competing priorities and timelines • Ability to work independently, as well as in a team environment

🏖️ Benefits

• Comprehensive benefit package • Lifestyle benefits • 3 weeks of paid vacation starting the first year • 5 days of personal leave per year • An RRSP program with employer participation • Flexible, remote work • And more!