Technical Support Agent, T1

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October 24

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Harver

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HR Tech • Recruitment • Enterprise

Harver is a company that specializes in providing predictive assessments and automated hiring solutions to optimize talent decisions. Their platform offers a range of assessment tools, including traditional, behavioral, cognitive, and gamified assessments, designed to help businesses reduce employee turnover and hire the right candidates faster and more efficiently. Harver serves a variety of industries, including BPO, retail, and professional services, enabling companies to streamline their recruitment processes, reduce biases, and leverage data-driven insights. With their solutions, Harver aims to facilitate better talent matches and improve overall organizational performance while decreasing the time to hire and attrition rates.

201 - 500 employees

👥 HR Tech

🎯 Recruiter

🏢 Enterprise

📋 Description

• Work in a multi-queued ticket driven environment while applying resolution best practices, and meeting or exceeding service level requirements and resolution targets • Demonstrate the ability to, independently and successfully, troubleshoot product issues as well as updates and fixes for minor cases and enhancements to existing functionality • Execute data loads, manage password resets, and perform basic break/fix functions • Understand new functionalities being added and issues being fixed by the T2 Support team, Development team, etc. provide timely, complete, and accurate information and updates to all stakeholders • Identify problem and/or request for correct next level team escalation and drive issues to resolution • Document all pertinent information and share knowledge by creating internal articles for T1 when necessary • Assist and serve as back-up to other support teams during the rollout of new services, features, and other critical situations that demand additional personnel

🎯 Requirements

• Bachelor's degree in computer science, Information Technology, or other similar discipline preferred • 1-3 years’ work experience in technical support role with solid troubleshooting processes preferred • Experience using Zendesk and Atlassian (Confluence and Jira) preferred • Excellent written and verbal communication skills; English proficiency required • Punctual and amenable to work shifting schedules including weekends, holidays, and overtime if needed • Ability to adapt to changes and scope of work when necessary to improve T1 efficiency • Willingness to learn with the ability to be professionally developed

🏖️ Benefits

• Professional development