Director, Sales Operations

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🕒 May 29

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Hawthorne Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2000

We pride ourselves on offering both our clients and our candidates a very high level of personal service underpinned by an ongoing commitment to quality, integrity and affordability, we are a recruitment agency you can trust.

📋 Description

• Lead Pricing Strategy: Own the development and execution of the company’s pricing strategy for mobile clinical trial services, ensuring it aligns with business objectives, competitive positioning, and market trends. • Market Research & Competitive Analysis: Conduct in-depth market research and competitive analysis to understand pricing trends and client expectations, using this information to drive pricing decisions and refine pricing models. • Financial Modeling & Analysis: Build and maintain detailed financial models to evaluate pricing scenarios, forecast profitability, and assess pricing strategies’ impact on revenue and margins. • Pricing Process Ownership: Oversee the end-to-end pricing process, from initial proposal creation to final pricing approval, ensuring consistency, accuracy, and alignment across all pricing proposals. • Collaborative Cross-Functional Work: Partner with sales, operations, finance, and senior leadership to ensure pricing aligns with customer needs, internal cost structures, and strategic goals. • Revenue Optimization: Work with the sales team to identify opportunities for margin improvement, including optimizing discounting strategies and exploring new revenue models. • Pricing Tool Development: Develop and implement pricing tools and systems to streamline and automate pricing processes, ensuring efficiency and scalability. • Compliance & Documentation: Ensure pricing models and proposals comply with internal policies, legal requirements, and contractual agreements. • Reporting & Metrics: Monitor and report on key pricing metrics, including win rates, pricing performance, and competitive positioning, and provide regular updates to senior leadership. • Proposal Development & Review: Collaborate with the sales team to develop pricing and financial components of client proposals, ensuring alignment with overall pricing strategy. • Bid Support & Presentations: Participate in bid defense meetings and customer discussions to support the sales team with expert site and pricing insights and strategies.

🎯 Requirements

• Education: Bachelor’s degree in Business, Finance, Life Sciences, or a related field; MBA or relevant advanced degree preferred. • - Experience: • 5-7 years of experience in pricing, financial modeling, or strategic analysis, ideally in clinical trials, healthcare services, or life sciences. • 3+ years of experience in proposal and contract management, including pricing components, ideally within the CRO (Contract Research Organization) or health tech industries. • Proven track record of leading pricing strategy development, financial modeling, and proposals/contracts processes in complex service-based businesses. • Experience working with both enterprise clients and new business proposals in a highly competitive environment. • - Skills: • Advanced proficiency in pricing software tools (e.g., CPQ systems, Excel), financial modeling, and pricing analysis. • Strong analytical skills with the ability to translate data into actionable pricing insights and recommendations. • Expertise in the proposal and contract development lifecycle, with the ability to interpret and complete feasibility questionnaires. • Exceptional verbal and written communication skills, with the ability to present complex pricing models and contract details to senior leadership and clients. • Ability to work independently, manage multiple priorities, and collaborate effectively across departments. • Strong organizational skills and high attention to detail.