Payment Operations Manager

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🕒 May 29

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TrueML

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

💸 Finance

👥 B2C

Fintech • Finance • B2C

TrueML is a leading company in the fintech sector, known for its innovative solutions that prioritize customer experience in the financial services industry. The company, along with its family of companies like TrueAccord, focuses on developing intelligent, digital-first communication platforms and products that revolutionize the consumer experience in financial health management. TrueML leverages the expertise of a dynamic team of data scientists, financial services experts, and customer experience specialists to create technology that addresses roadblocks to consumers' financial well-being, ensuring inclusivity and accessibility in financial systems. Founded in 2013 by Ohad Samet, TrueML continues to disrupt traditional financial services by making them more consumer-friendly and effective.

📋 Description

• Own the comprehensive strategy for the end-to-end payment lifecycle across all current and future channels (e.g., credit/debit cards, ACH, digital wallets, wire transfers) • Take ownership of team growth, initially managing and mentoring one direct report, with the opportunity to scale the function as the company expands • Proactively architect payment flows to eliminate operational bottlenecks, championing automation projects that improve processing speeds, maximize authorization rates, and aggressively reduce operational costs • Act as the primary relationship lead and escalation point for third-party payment providers, processors, acquiring banks, and payment gateways, negotiating operational terms to support business goals • Establish advanced monitoring frameworks to catch system anomalies, rapidly troubleshooting high-priority operational incidents in lockstep with Engineering and Finance leaders • Design and enforce rigorous daily operational controls and reporting structures to ensure absolute compliance with network rules (e.g., Visa, Mastercard) and strict regulatory standards (e.g., AML, KYC) • Transform complex transactional data into high-level operational metrics (fraud trends, settlement timing, chargeback volumes) to provide actionable, strategic recommendations to executive leadership

🎯 Requirements

• 8 to 15 years of professional experience specifically within the Payments Industry (e.g., FinTech, acquiring banks, payment processors, or high-volume merchant environments) • Comprehensive mastery of global payment methodologies, including authorization, clearing, and settlement for card networks, as well as alternative networks like ACH, SEPA, and RTP • Technical acumen to leverage data extraction methods, write SQL queries, and interpret heavy datasets to identify macroeconomic operational trends and diagnose systemic root causes of payment failures. • Ability to communicate technical payment concepts clearly to engineering, finance, and legal partners to drive large-scale infrastructure projects forward

🏖️ Benefits

• Unlimited PTO • Medical benefit contributions in congruence with local laws and type of employment agreement