Manager, Talent Operations

🕒 May 29

🌵 Arizona, California, +7 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $132.1k - $172.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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Included Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

👥 HR Tech

SaaS • B2B • HR Tech

Included Health is a healthcare technology company that delivers personalized, employer- and health-plan-focused primary, urgent, and behavioral health care through a single app and a network of virtual and in-person services. It blends AI-driven tools and human care teams to provide 24/7 care coordination, billing and claims advocacy, second opinions from leading specialists, and mental-health support, with the goal of lowering employer healthcare costs and improving member experience and inclusivity.

📋 Description

• Own and evolve the Talent Acquisition systems roadmap across ATS, sourcing tools, scheduling solutions, analytics, and workflow automation. • Ensure our systems are configured to scale, integrate cleanly, and support a high-quality recruiter, hiring manager, and candidate experience. • Move our function beyond tool administration and toward thoughtful systems architecture. • Identify, pilot, and scale AI and automation opportunities across the recruiting lifecycle. • Push the team to challenge legacy ways of working and rethink manual processes through technology. • Translate recruiter pain points into practical solutions that improve speed, quality, and consistency. • Evaluate when to purchase external tools versus build lighter-weight internal solutions or workflows. • Lead vendor assessments with a strong lens on ROI, usability, security, integration, and long-term fit. • Make clear recommendations on what to keep, optimize, consolidate, or sunset across the TA tech stack. • Drive initiatives that reduce administrative burden and increase recruiter capacity. • Partner with recruiting leaders to identify where friction exists in the funnel and solve for it at the systems or workflow level. • Focus particularly on areas where automation can unlock scale, improve service levels, and reduce rework. • Serve as the primary Talent Acquisition Operations partner to teams such as HR Operations, IT, Security, Procurement, Finance, and Legal. • Lead cross-functional change management for systems, process, and tooling decisions. • Help shape what Talent Operations should own in the future and how work should be structured across the team. • Coach and develop talent operations team members while creating clear ownership, priorities, and accountability.

🎯 Requirements

• 6+ years of experience in Talent Operations, Recruiting Operations, People Systems, HR Technology, or a related field. • Experience owning or heavily influencing ATS strategy, recruiting systems, vendor evaluation, and process automation. • Strong technical fluency with recruiting tools, system integrations, AI agent building, workflow design, and reporting. • Demonstrated success assessing and implementing new technologies, especially AI-enabled tools. • Strong business judgment with the ability to weigh cost, complexity, scalability, and ROI. • Proven ability to lead cross-functional initiatives and influence through data and structured thinking. • Experience managing or mentoring team members and helping a function evolve through change.

🏖️ Benefits

• Remote-first culture • 401(k) savings plan through Fidelity • Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) • Paid Time Off ("PTO") and Discretionary Time Off (“DTO”) • 12 weeks of 100% Paid Parental leave • Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies. • Work-From-Home reimbursement to support team collaboration home office work