Health Catalyst
1001 - 5000 employees
Founded 2008
⚕️ Healthcare Insurance
🤖 Artificial Intelligence
☁️ SaaS
Healthcare Insurance • Artificial Intelligence • SaaS
Health Catalyst is a leading provider of data and analytics technology and services to healthcare organizations, committed to being the catalyst for massive, measurable, data-informed healthcare improvement. The company empowers organizations with AI-enabled insights and comprehensive data solutions to drive scalable, measurable improvements in patient outcomes, operational efficiency, and financial performance. With a focus on population health management, clinical quality, and patient engagement, Health Catalyst aims to transform healthcare through data-driven decision-making.
Director of Support Operations
Job not on LinkedIn
🕒 May 29
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Health Catalyst
1001 - 5000 employees
Founded 2008
⚕️ Healthcare Insurance
🤖 Artificial Intelligence
☁️ SaaS
Healthcare Insurance • Artificial Intelligence • SaaS
Health Catalyst is a leading provider of data and analytics technology and services to healthcare organizations, committed to being the catalyst for massive, measurable, data-informed healthcare improvement. The company empowers organizations with AI-enabled insights and comprehensive data solutions to drive scalable, measurable improvements in patient outcomes, operational efficiency, and financial performance. With a focus on population health management, clinical quality, and patient engagement, Health Catalyst aims to transform healthcare through data-driven decision-making.
📋 Description
• Own the support tech stack • Design and maintain workflows • Drive system roadmap • Maintain compliance posture • Build source of truth dashboards • Surface insight through reporting • Partner on capacity planning • Document the operating model • Run the QA program • Drive continuous improvement • Manage a small team of 1–5
🎯 Requirements
• 5+ years in customer support, support operations, or a closely related operations function • Familiarity with workforce management concepts and tooling • Atlassian administrator certification • Experience standing up or maturing a support QA program • Strong analytical skills • Excellent written communication • Comfort operating in a regulated environment and partnering with Security and Compliance
🏖️ Benefits
• Flexible PTO • Professional development stipend • Remote-first work environment
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