Customer Success Manager

Job not on LinkedIn

🕒 June 30

🇺🇸 United States – Remote

💵 $100k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HealthSnap

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

HealthSnap is a leading provider of a Virtual Care Management Platform, specializing in Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) to improve chronic disease outcomes. The company offers a single, integrated virtual care platform designed to deliver proactive and continuous patient care, particularly for high-risk chronic populations. HealthSnap's platform is HITRUST-certified and HIPAA-compliant, ensuring secure and reliable care coordination. They provide services across various healthcare settings, including independent groups, health systems, and ACOs, by offering proactive patient care and diversified revenue streams through RPM and CCM billing. HealthSnap aims to revolutionize chronic condition management with a focus on improving patient outcomes and integration with electronic health records (EHR).

📋 Description

• Own a portfolio of private practice customers serving as their primary HealthSnap contact • Guide customers through the HealthSnap Customer Journey • Proactively monitor each customer’s clinical and billing performance data • Lead regular business reviews • Navigate difficult customer conversations with confidence and empathy • Apply structured problem-solving to diagnose root causes • Educate and advise customers on Medicare reimbursement optimization • Identify expansion opportunities and collaborate with Sales

🎯 Requirements

• 3–5+ years of Customer Success Management, Account Management, or healthcare operations experience; SaaS or health tech experience strongly preferred • Demonstrated revenue cycle management (RCM) experience • Proven ability to have direct, difficult conversations with customers • Strong structured problem-solving skills • Experience working with private practice groups • Working knowledge of electronic health records (EHR) systems • Familiarity with Medicare reimbursement models

🏖️ Benefits

• Medical • Dental • Vision • Life Insurance • Paid Time off • Career Advancement Opportunities • Ability to Work Remotely