Operations Product Manager

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🕒 5 days ago

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Abound

WebsiteLinkedInAll Job Openings

11 - 50 employees

At Abound, our mission is to help local businesses connect, grow, and delight customers. We believe the best stores will always have exciting new products with unique stories. From maker stories to purposeful ingredients, we only select brands and products that spark a deeper connection with our customers. With Abound, there’s so much more in store for you. Discover an exciting career opportunity at a rapidly growing, rocketship startup that will give you the environment and the freedom to excel.

📋 Description

• Identify high-impact automation opportunities across customer service and collections, working directly with business leads to map the inefficiencies that matter most. • Build the business case. Quantify impact, prioritise ruthlessly, and turn messy operational problems into clear engineering requirements. • Get hands-on and co-build the solution: from prompt engineering for AI agents to designing test cases and success criteria (think: accuracy of an AI email classifier or automated customer contact flows). • Lead cross-functionally without authority: aligning customer service, collections, product, and engineering around a shared outcome. Navigate the competing priorities; bring people with you • Present clearly to C-suite and beyond: on progress, outcomes, and how AI is making Abound faster, fairer, and sharper.

🎯 Requirements

• 3–5 years of experience across some mix of the below. You don't need all of it you just need the drive to connect the dots: project management, lending operations, customer service, loan collections, AI Agents, python • Example of a good fit: a management consulting engagement manager who has delivered technology projects and is ready to go deeper and get more hands-on in custom ops. • Ruthlessly organised and driven to get things done at pace by connecting the dots • Good communication skills, able to clearly articulate the problem statement, tasks, dependencies and objectives • Genuinely curious about how lending works, and willing to get hands dirty and get things done.

🏖️ Benefits

• Everyone owns a piece of the company - equity • Hybrid with 3 days a week in the office( 1-2 days a week in Milton Keynes office) • 25 days' holiday a year, plus 8 bank holidays • 2 paid volunteering days per year • One month paid sabbatical after 4 years • Employee loan • Free gym membership • Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering