Customer Success Manager

🕒 April 3

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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GLOBO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

📡 Telecommunications

⚡ Productivity

💰 Private Equity Round on 2022-01

B2B • Telecommunications • Productivity

GLOBO is a company focused on providing language support and communication solutions. Their services include interpreting, translation, and platform integrations to help manage and monitor language support needs efficiently. GLOBO aims to simplify language access across various industries through features like smart, skills-based routing for interpreters and accurate translation processes. The company emphasizes high-quality customer support, scalable solutions, and innovative integrations, which can be utilized in fields such as Telehealth and Project Management.

📋 Description

• Serve as the point of contact for a portfolio of customers • Build and maintain deep, multi-threaded long-term relationships with key language access stakeholders across all levels of the organization • Proactively monitor customer health and utilization data, delivering training, advising on best practices, workflows, and configuration options to drive product adoption and maximize usage and value realization • Understand, measure, and report on customer business goals and key performance indicators (KPIs) • Lead Quarterly Business Reviews, Annual Reviews, and ad hoc customer meetings • Develop comprehensive account plans and lead the execution of the account strategy • Maintain internal CRM (Hubspot) to monitor customer health, proactively identify "at-risk" accounts • Own the contract renewal process for assigned accounts • Act as the internal voice of the customer, advocating for their priorities, gathering product and service feedback • Partner cross-functionally with various teams to ensure customer satisfaction

🎯 Requirements

• A Bachelor’s degree or equivalent • 5+ years of experience in a customer-facing role (post-sales account management, customer success, or comparable experience) within healthcare technology/operations • Demonstrated experience navigating complex contract negotiations • Experience managing customer lifecycles within a CRM (Hubspot preferred) and proficiency in remote collaboration tools • Ability to manage multiple initiatives and projects and prioritize needs • Strong sense of service and passion for health equity and GLOBO’s mission of “Helping people communicate when it matters most”.

🏖️ Benefits

• Excellent verbal and written communication skills • Excellent time management and project management skills • Must possess a valid Driver’s License and a clean driving record • Willingness to submit to any requested background checks