Salesforce Operations Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 17%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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📋 Description

• Maintain and update contact records, campaign information, and event-related data within Salesforce • Create and update contacts, manage attendance statuses, and ensure records are accurate and complete • Maintain event campaign records and attendee information • Update post-event attendance records to trigger automated follow-up communications • Identify and correct duplicate, outdated, or incomplete records • Investigate missing information and ensure CRM records meet internal data quality requirements • Support consistent use of Salesforce processes and workflows across the programme • Monitor and manage the programme's shared inbox • Respond to event registration queries, access requests, attendee questions, and general programme enquiries • Escalate complex matters to relevant team members and maintain enquiry records • Provide back-office administrative support across virtual and in-person events • Update attendee and attendance records following events and support registration administration • Review and clean CRM records, including consent information and audience databases • Support identification and review of potential Non-Executive Director contacts • Provide operational support to the NED programme team • Maintain documentation, identify recurring administrative challenges, and suggest practical improvements • Collaborate with colleagues to prioritise tasks, manage deadlines, and provide workload updates

🎯 Requirements

• Proven, hands-on Salesforce experience is essential • Experience maintaining CRM records, updating contact information, and managing campaign or event-related data • Strong administrative and organisational skills, with excellent attention to detail • Experience managing a shared inbox, handling enquiries, and responding professionally to stakeholders • Ability to work accurately with large volumes of contact and event data • Confidence in identifying data discrepancies, correcting records, and following established processes • Strong written and verbal communication skills • Ability to manage multiple tasks, prioritise effectively, and meet deadlines • A proactive, reliable, and solutions-focused approach • Capacity to work independently in a remote environment while collaborating effectively with a wider team • Professional handling of confidential information and awareness of data protection requirements • Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship • Desirable: experience supporting corporate programmes, event teams, or senior stakeholder engagement initiatives • Desirable: experience using Salesforce campaigns, event attendance tracking, and automated communications workflows • Desirable: familiarity with marketing automation tools and event registration platforms • Desirable: experience maintaining consent records and supporting CRM data cleansing activities • Desirable: previous experience within professional services, financial services, or a large corporate environment • Desirable: experience supporting Non-Executive Directors, senior executives, or other professional audiences

🏖️ Benefits

• Initial 3-month contract, with a potential extension • Remote work setup • Part-time schedule of approximately 15–16 hours per week

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