Manager, Software Conversions

Job not on LinkedIn

2 days ago

🐻 Alaska – Remote

Although this job is listed in Alaska, this company may be open to hiring remote in other states.

+10 more states

🐻 Alaska – Remote 🌺 Hawaii – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🌾 North Dakota – Remote ⚓ Rhode Island – Remote 🗿 South Dakota – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote

💵 $110k - $127k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👮‍♀️ Software Engineering Manager

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Henry Schein One

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SaaS • B2B • Artificial Intelligence

Henry Schein One is a leading dental software and services company that provides cloud-based practice management, patient engagement, billing and payments, analytics, and AI-enhanced clinical tools to dental practices and dental service organizations worldwide. Their product suite includes Dentrix and Dentrix Ascend, API exchange for integrations, IT management and support, and practice growth and education services aimed at streamlining operations, improving patient experience, and optimizing revenue cycle management. Henry Schein One primarily serves dental practices and larger dental organizations with SaaS platforms, professional services, and integrations.

1001 - 5000 employees

Founded 2018

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Manage directly or through delegation: TSMs, activities, and the operations of the Data Conversion teams to ensure successful client software conversions • Continually drive improvement projects, measured through the Net Promoter System (NPS) and Customer Satisfaction Ratings • Actively seek to improve the customer experience, ensuring a high level of quality customer service by participating in the escalation and quality control processes • Coach and train Supervisors in department processes, career pathing, coaching/mentoring, and leadership skills needed to perform effectively in their positions • Monitor department statistical reports and coach team where necessary to ensure timely, quality service is offered to all customers • Actively involved in monitoring department budgets, driving to ensure that budgeted expenses are not exceeded

🎯 Requirements

• Typically a Bachelor's Degree or global equivalent in related discipline • Master's degree or global equivalent a plus. • Excellent computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsers • Excellent understanding of SQL primarily Microsoft T-SQL • Excellent understanding of database architecture and connectivity, including but not limited to Pervasive, Sybase, Microsoft Access, Microsoft Excel, Flat Files, CSV, MySQL, and others • Excellent understanding of both client/server and cloud based (SaaS) applications and services • Excellent understanding of regulatory compliance including HIPAA • Excellent experience with Agile development.

🏖️ Benefits

• Medical, Dental and Vision Coverage • 401K Plan with Company Match • Paid Time Off (PTO) • Sick Leave (if applicable) • Paid Parental Leave • Short Term Disability • Income Protection • Work Life Assistance Program • Health Savings and Flexible Spending Accounts • Education Benefits • Worldwide Scholarship Program • Volunteer Opportunities • and more.