Implementation Manager

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🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Henry Schein

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1932

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🤝 B2B

Healthcare Insurance • Pharmaceuticals • B2B

Henry Schein is a global company dedicated to servicing a range of medical and dental providers. It offers a comprehensive portfolio of products and solutions, including practice management software, large equipment, and technology services. Founded in 1932, Henry Schein has established itself as a leader in healthcare products and services, with a commitment to improving health and increasing access to care through strategic growth and innovation across its global operations.

📋 Description

• Deliver an effortless onboarding experience for all new UK customers by leading a team of Onboarding Success Managers • Build a high-performing team by coaching and developing team members, fostering a customer experience first culture • Actively champion onboarding across the business • Develop and deliver onboarding improvements, ensuring alignment with product teams and other regions • Collaborate with teams to deliver the best outcome for customers • Maintain a deep understanding of customer experience by seeking feedback from onboarded customers • Partner with system teams to improve internal performance metrics and customer feedback reporting

🎯 Requirements

• 7+ years’ experience in team management and customer onboarding, or a similar role, preferably in a SaaS or technology-driven environment • Demonstrated success in growing high performing teams and a culture of continuous improvement • Superior communication and interpersonal skills, with the ability to build strong relationships internally and externally. • Ability to manage multiple competing priorities and projects simultaneously, maintaining high standards of quality and attention to detail • Experience with change management and driving customer adoption of new technologies. • Strong project management skills with proficiency in tools such as Jira, Hubspot, and LMS platforms or similar platforms. • Strong organisational skills and attention to detail, with the ability to manage multiple customer onboarding projects simultaneously. • Problem-solving mindset with the ability to think strategically and identify innovative solutions. • Proficiency in using office software (e.g., MS Office, Slite, Slack). • Certifications in PMP, PRINCE2, or other project management certification is a plus, but not a requirement.

🏖️ Benefits

• Inclusive and forward-thinking company culture • Commitment to creating opportunities for all individuals • Professional development opportunities • Supportive work environment