Modern Workplace Support Engineer

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July 28

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Hexa Group

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B2B • IT Services • Recruitment

Hexa Group is a Portugal-based company dedicated to spreading transparency and enabling diverse tech careers in the IT sector. Founded by two entrepreneurs in 2021, Hexa Group has rapidly grown to include multiple brands, such as Hexa Consulting and Hexa Engineering, offering a variety of services including IT solutions, project development, outsourcing, and specialized recruiting. With a focus on personal relationships and client satisfaction, the company aims to meet the increasing demands of the technology market while fostering a happy and skilled workforce.

51 - 200 employees

Founded 2022

🤝 B2B

🎯 Recruiter

📋 Description

• Process and solve incidents and service requests in a timely and qualitative way • Preparing and running changes and configuration management on IT systems • Performing daily management activities defined in daily permanent activities • Working together with other internal departments like the infrastructure Shared Service Center and external vendors. • Maintain the EUC environment like Office 365, managing Intune, Windows OS, packaging applications, Active Directory, Co-responsible for user satisfaction in relation to the IT environment • Communication with end users

🎯 Requirements

• Experiência prática com Microsoft Intune , incluindo políticas MAM (Mobile Application Management) e MDM (Mobile Device Management), empacotamento de aplicações , entre outros; • Experiência prática na resolução de problemas de hardware e software relacionados com dispositivos de utilizadores finais ( portáteis e dispositivos móveis ). • A assistência será inicialmente remota ; • Boa compreensão do ecossistema Microsoft 365 no contexto dos serviços ao utilizador final; • Experiência anterior ou conhecimento da aplicação Admin By Request será considerada uma mais-valia;