Mobile Customer Service, Inbound – Freelancer

🔥 2 minutes ago

🇪🇺 Europe – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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hey contact heroes GmbH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2021

🤝 B2B

👥 B2C

👥 HR Tech

B2B • B2C • HR Tech

hey contact heroes GmbH is a company focused on providing exceptional customer service with a flexible work environment that allows employees to work from any location within Germany. They emphasize diversity and inclusion, support employee development through various career stages, and offer profit-sharing incentives. The company is known for its commitment to equal opportunities and employee satisfaction, fostering a collaborative and innovative workplace culture.

📋 Description

• Handle inbound calls concerning prepaid products, tariffs, SIM cards, top-ups, and basic technical inquiries • Work in a professional project environment with designated contacts • Support a major prepaid customer service project for a leading mobile network brand • Work remotely from the freelancer’s location within the EU, excluding Germany • Plan assignments independently within the project framework

🎯 Requirements

• Freelancer or self-employed status in the country of residence • Residence outside Germany but within the EU • Ability to issue compliant invoices to international clients in accordance with the laws of the country of residence • Fulfillment of tax obligations in the country of residence • German language skills at C1/C2 level • Experience in telephone customer service is an advantage • Independent and well-organized approach to work • Long-term interest in participating in the project • Stable internet connection with a speed of at least 50 Mbit/s • Headset, two monitors, webcam, and high-performance PC • Quiet, undisturbed home office with no third-party visibility or access • Confident use of web-based tools

🏖️ Benefits

• 100% remote work within the EU, excluding Germany • Flexible working hours within the project; you decide when you work • Attractive and fair terms depending on the project model • Long-term major project with a stable workload • Personal support from an experienced team • High flexibility; you plan your assignments independently