Junior Account Manager

🕒 September 10

🇩🇪 Germany – Remote

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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heyData

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💼 Consulting

⚖️ Legal

📋 Compliance

Consulting • Legal • Compliance

heyData is an all-in-one compliance platform that automates privacy and regulatory workflows to help companies meet GDPR, revDSG, NIS2, ISO 27001, the EU AI Act and other requirements. The product combines digital audits, vendor risk management, document management, training, and external DPO and advisory services to reduce legal and operational risk for organizations. heyData serves businesses (B2B) with a SaaS delivery model and is trusted by over 2,000 customers.

📋 Description

• Manage and support your own customer portfolio end to end • Build trusted relationships with customers as a strategic sparring partner • Capture complex business requirements and develop suitable solutions • Independently manage and deliver excellent onboarding processes • Develop strategies to increase product adoption • Proactively manage churn and initiate appropriate countermeasures • Conduct and finalize contract renewals • Identify and drive cross-selling and upselling opportunities • Sustainably increase monthly recurring revenue (MRR) • Analyze customer requirements in a structured manner and share feedback to inform the product roadmap • Work closely with Sales, Product, and domain expert teams • Develop tailored solutions for demanding customer projects • Ensure first-class service quality

🎯 Requirements

• (Initial) experience in Account Management, Customer Success, or Sales • Ideally, experience in a B2B SaaS environment • Confident working with CRM tools such as HubSpot • Structured approach to managing a high volume of accounts and multiple projects in parallel • High level of ownership and a proactive, goal-oriented approach in a remote setup • Strong hands-on mentality and high self-motivation • Excellent communication skills in German • Fluent English • Strong negotiation skills • High digital affinity • Understanding of SaaS metrics and KPIs • Analytical mindset and ability to translate data into concrete recommendations for action

🏖️ Benefits

• Annual professional development budget • Remote, Berlin office, or hybrid—with flexibility to choose your place of work • 30 vacation days • Flexible working hours • A work culture with protected focus time • MacBook and other premium equipment • Urban Sports Club membership • Deutschlandticket • Company pension scheme • Offsites • Regular team events • Honest, transparent communication on equal terms • Diverse and inclusive work environment