Account Manager – Mid-Market

November 25

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

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HG Insights

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Artificial Intelligence • SaaS • B2B

HG Insights is a global leader in technology intelligence, providing detailed insights and analysis of technology usage, adoption trends, and market intelligence. The company helps businesses make informed decisions by supplying rich data-driven insights and visualizations about technological ecosystems.

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

📋 Description

• Manage a portfolio of mid-market accounts, ensuring a seamless onboarding and consistently high customer satisfaction. • Own the post-sale customer lifecycle: onboarding, adoption, retention, renewal, and expansion. • Partner with customer stakeholders to understand their goals, uncover new use cases, and drive value realization. • Identify and pursue in-year expansion and upsell opportunities through proactive engagement and account planning. • Use AI and modern sales/customer success tools to analyze account health, identify signals of risk or opportunity, and prioritize outreach. • Develop and execute strategic account plans in collaboration with internal teams (Product, Marketing, Sales). • Act as a customer advocate, bringing feedback to leadership and helping refine our offerings and processes.

🎯 Requirements

• Proven experience managing and growing mid-market customer relationships ($100M–$1B in revenue), ideally with renewals and upsell track record. • Ability to deliver against renewal and expansion quotas, with examples of successful account growth. • Strong critical thinking, consultative, and communication skills to become a trusted advisor to customers. • Comfort with change—able to adapt to new tools, customer needs, and processes quickly. • Resourceful, organized, and self-directed, thriving without a rigid playbook. • Required: Demonstrated ability to quickly adopt and use AI tools to enhance client engagement, analyze account trends, and drive expansion and retention strategy. You should be able to evaluate new AI features, integrate them naturally, and continuously improve your approach. • Industry experience in data, SaaS, or B2B tech is helpful but not required.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Wellness programs