AGV Technical Support Engineer, Mandarin, English

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hikrobot

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔧 Hardware

📦 Logistics

🤝 B2B

Hardware • Logistics • B2B

Hikrobot is a global product and solution supplier specializing in machine vision and mobile robot technologies. The company provides industrial vision sensing hardware and vision platforms (e. g. , VisionMaster), as well as mobile robot products and software for intelligent intralogistics (LMR, FMR, CMR, CTU), simulation tools, and services including after-sale and technical support. Hikrobot focuses on industrial automation, machine vision products, and intralogistics solutions for B2B customers.

📋 Description

• Assist with on-site installation, configuration and testing of AGV/AMR systems under experienced engineers' guidance • Support configuration of navigation maps, charging stations and basic system interfaces • Assist with integration involving customer WMS, MES and ERP systems • Provide remote and on-site technical support for hardware, software and network issues • Analyse navigation errors, task scheduling issues and system alerts • Collaborate with senior engineers and R&D teams to document technical issues and support product improvements • Support customer and partner training on system operation and basic maintenance • Prepare and update user manuals, troubleshooting guides and technical documentation • Monitor robot fleet performance, including uptime, battery status and alert frequency • Analyse operational data and identify improvement opportunities with senior engineers • Work with regional service teams and global R&D to address customer needs • Organise customer feedback for internal review and continuous improvement • Coordinate with logistics teams and local service partners as required • Travel for project deployments, commissioning and on-site customer activities

🎯 Requirements

• Bachelor's degree in Robotics, Mechatronics, Electrical Engineering, Computer Science, Automation or a related field • Basic understanding of robotics, automation or logistics systems • Strong communication skills • Willingness to learn • Ability to work effectively in a team environment • Fluent in both English and Mandarin, written and spoken • Familiarity with navigation systems, sensors or basic networking concepts • A valid UK driving licence • Willingness to travel approximately 50–60% of the time

🏖️ Benefits

• Full-time fixed-term employment • Hands-on experience in AGV/AMR deployment, system integration and technical support • Exposure to real-world customer projects • Collaboration with experienced engineers, regional service teams and global R&D • Valuable exposure to industrial automation and robotics applications