Technical Support Representative

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October 15

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Hireframe

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Recruitment • B2B • HR Tech

Hireframe is a staffing company that specializes in providing nearshore and offshore talent to fill mission-critical roles for businesses. They offer on-demand recruitment services, focusing on roles such as Accounting & Finance, Operations & Customer Service, HR & Recruitment, Information Technology, and Sales & Marketing. Hireframe aims to save businesses time and money by staffing remote positions with skilled professionals from locations like Mexico and the Philippines. They offer a flexible recruitment model on a pay-per-hire basis and provide full-time dedicated team members as a service. Business leaders utilize Hireframe as a strategic partner in talent acquisition to meet growth targets and operational efficiency.

51 - 200 employees

🎯 Recruiter

🤝 B2B

👥 HR Tech

📋 Description

• Communicate with customers via phone, email and chat, with most requests via email • Provide knowledgeable answers to questions about our product • Become an expert in our gym management software • Collaborate with our engineering team on software issues

🎯 Requirements

• Fluent English speaker with strong verbal, written, and interpersonal skills • At least 1 - 3 years experience in a customer facing role • Ability to multi-task, organize, and prioritize work • Ability to quickly learn complex software products • Comfort working remote • Familiarity with collaboration (Slack) & ticketing software (CRM, such as Hubspot)

🏖️ Benefits

• Permanent remote work flexibility • Paid Time Off • Health Maintenance Organization (HMO) coverage • Annual performance bonuses • Dedicated coaches offer an extra channel of support and skill-building • Opportunities for professional growth